GH
Gloria H
1 reviews | Active since Feb 2020
22 May 2023, 10:37
OMBUDSMAN
Attention Linet William
I'm writing this with so much disappointment on how your company has been treating me,first you guys called and I made an arrangement for paying the telkom account ,of which your company deducted the amount that you said I'm owing and paid for 3 months. This account is a duplicate because you still say i must pay the very same amount that you said I'm owing need paid up letter as in yesterday, can I kindly get this matter resolved I've been calling your call Centre numerous times with no assistance very angry with how this was handled if nothing will be done in a day ill report this to the Ombudsman office.
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Replies (2)
VeriCred Collections's replyOfficial
22 May 2023, 11:14Hello GLORIA H******, we refer to your review.
Please take cognisance of the fact that your overdue arrears Telkom account was handed over for collection in March 2023. Due to no payment from you, it was closed, withdrawn and given back to Telkom d/d 18/05/2023 in terms of the contract.
There is further no proof or any indication of any payment made by you into our bank account whereby you have '...paid for three months' as you allege.
If you have made any payments as is being claimed on this firum, please forward the relevant proof as a matter of urgency to investigate accordingly.
In conclusion, the account was retracted and any further enquiries, queries etc. in this regard to be referred to Telkom.
Thank you
Please take cognisance of the fact that your overdue arrears Telkom account was handed over for collection in March 2023. Due to no payment from you, it was closed, withdrawn and given back to Telkom d/d 18/05/2023 in terms of the contract.
There is further no proof or any indication of any payment made by you into our bank account whereby you have '...paid for three months' as you allege.
If you have made any payments as is being claimed on this firum, please forward the relevant proof as a matter of urgency to investigate accordingly.
In conclusion, the account was retracted and any further enquiries, queries etc. in this regard to be referred to Telkom.
Thank you
VeriCred Collections's reply22 May 2023, 11:14
Official
Hello GLORIA H******, we refer to your review.
Please take cognisance of the fact that your overdue arrears Telkom account was handed over for collection in March 2023. Due to no payment from you, it was closed, withdrawn and given back to Telkom d/d 18/05/2023 in terms of the contract.
There is further no proof or any indication of any payment made by you into our bank account whereby you have '...paid for three months' as you allege.
If you have made any payments as is being claimed on this firum, please forward the relevant proof as a matter of urgency to investigate accordingly.
In conclusion, the account was retracted and any further enquiries, queries etc. in this regard to be referred to Telkom.
Thank you
Please take cognisance of the fact that your overdue arrears Telkom account was handed over for collection in March 2023. Due to no payment from you, it was closed, withdrawn and given back to Telkom d/d 18/05/2023 in terms of the contract.
There is further no proof or any indication of any payment made by you into our bank account whereby you have '...paid for three months' as you allege.
If you have made any payments as is being claimed on this firum, please forward the relevant proof as a matter of urgency to investigate accordingly.
In conclusion, the account was retracted and any further enquiries, queries etc. in this regard to be referred to Telkom.
Thank you
GH
Gloria H's updateReviewer Update
22 May 2023, 11:29Where should i send the proof of payment
GH
Gloria H's update22 May 2023, 11:29
Reviewer Update
Where should i send the proof of payment