TM
Thuly M
1 reviews | Active since Oct 2022
11 Oct 2022, 12:31
Not updating your system and responding to customer
I have an account with home-choice which is now handled by vericred. I have been double debited but my amount was still high! Was called by your agents a month ago to say they will sort it out i must go reverse two months payment on my account and they will sort the matter and get back to me. I did that and still no one called i even sent an email and no one responds! Now the amount is high though i pay every month! Funny enough the amount does decrease at homechoice when i pay but with you in increases!
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VeriCred Collections's replyOfficial
12 Oct 2022, 15:13Hello Michelle S, thank you for your review. We apologise for the inconvenience caused in this regard.
We hereby confirm that you were subsequently contacted regarding your account. It was explained to you with regards to the outstanding balance and that you undertook to make partial payments in the interim and would like to settle by 28/11/2022.
Kind regards.
We hereby confirm that you were subsequently contacted regarding your account. It was explained to you with regards to the outstanding balance and that you undertook to make partial payments in the interim and would like to settle by 28/11/2022.
Kind regards.
VeriCred Collections's reply12 Oct 2022, 15:13
Official
Hello Michelle S, thank you for your review. We apologise for the inconvenience caused in this regard.
We hereby confirm that you were subsequently contacted regarding your account. It was explained to you with regards to the outstanding balance and that you undertook to make partial payments in the interim and would like to settle by 28/11/2022.
Kind regards.
We hereby confirm that you were subsequently contacted regarding your account. It was explained to you with regards to the outstanding balance and that you undertook to make partial payments in the interim and would like to settle by 28/11/2022.
Kind regards.