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Mahlatsi M
1 reviews | Active since Jun 2017
24 Feb 2020, 12:57
Non- Compliant to the POPI Act and ********* Business Conduct
I am not happy in a way you conducting your business! I have an Exact account that was handed over to you company, now my information is being shared with my uncle that I owe money and you keep on sending my uncle my outstanding balance which according to POPI Act you are not allowed to share my account status with whoever I have updated as a next of kin without my authorization. Please remove my uncle's number under my profile and also make sure that you consultant when they call they should speak and not keep quiet and drop the call. ***) ********* business conduct. Please call me at 16:30
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VeriCred Collections's replyOfficial
25 Feb 2020, 17:03Hi MAHLATSI M, please note that VeriCred treat these accusations in a very serious light. We have to strictly adhere to the POPI Act and all other legislation and our agents work according to a code of conduct. The contact number of your family member as a reference/next of kin was in the information provided from our client when the account was handed over. Our investigations however revealed that personal information or contents and details of your account was not shared with your family member as is being claimed. Merely questions were asked as what your number is/is he related to you etc. VeriCred did in fact not err in any way in this regard by divulging personal information to a third party. Our records also reflect that previous endeavours to contact you were to no avail as the calls go to voicemail. Be that as it may, the relevant Manager called you earlier to discuss matters at hand and explain about this. The contact number of the family member was also deactivated from your account. Regards, VeriCred Collections
VeriCred Collections's reply25 Feb 2020, 17:03
Official
Hi MAHLATSI M, please note that VeriCred treat these accusations in a very serious light. We have to strictly adhere to the POPI Act and all other legislation and our agents work according to a code of conduct. The contact number of your family member as a reference/next of kin was in the information provided from our client when the account was handed over. Our investigations however revealed that personal information or contents and details of your account was not shared with your family member as is being claimed. Merely questions were asked as what your number is/is he related to you etc. VeriCred did in fact not err in any way in this regard by divulging personal information to a third party. Our records also reflect that previous endeavours to contact you were to no avail as the calls go to voicemail. Be that as it may, the relevant Manager called you earlier to discuss matters at hand and explain about this. The contact number of the family member was also deactivated from your account. Regards, VeriCred Collections