NO SETTLEMENT LETTER, ADDED COSTS!!! FAILURE TO INFORM!!!

I'm contacting you on behalf of Ref ***.

This account was settled in December 2019 as we were offered an 80% discount and we were told we would be sent a settlement letter but to no avail.

After numerous calls trying to speak to a consultant but you on hold forever, when I finally got through was told I would be contacted but still waiting.I went online to search for alternative phone numbers and there was Vericreds WhatsApp line, I asked for a balance and it gave me an amount of R16 831.91 still owing.

How did this come about? This was never communicated to us and no statements were ever sent to us for previous payments made all Vericred cares about is money received they don't even bother sending statements. They add costs that they don't inform their clients about. We under the impression the account is paid up but no they lie and add other costs and FAIL to tell us. I even sent an email to their Performance Manager Thembeni M as he is the one who sent the discount via email to us as per Lucky's request, Lucky made a phone call to us and told us about the offer and a settlement letter was communicated that we would receive it. All of a sudden now we owe money we know nothing about, that was Never communicated to us.

Please review this urgently!!!