SE
Sasha E
1 reviews | Active since Jun 2010
16 Nov 2018, 09:19
no response to my attempt to settle account
I am extremely frustrated. I requested a statement for this account on 13 September and 23 October 2018. To date I have not received statements from Vericred, i have received a letter with a balance that has increased yet I have been making payments. why are you not sendning Statements? why are my payments not decreasing the balance.
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VeriCred Collections's replyOfficial
16 Nov 2018, 10:02Good day Meryl, thank you for your report. Our records reflect that you have two (2) outstanding accounts that were handed over for collection by our client due to non-payment in January and February 2018 respectively. Please take cognisance that in addition to the handover amounts, there is also the legal collection fees which accrued in the collection processes for which you are liable in terms of the Debt Collectors Act, 114 of 1998. Kindly refer to the Debt Council's website to view the relevant charges by a debt collector: www.cfdc.org.za. We note that on the one account, with last payment made by you d/d 23/07/2018, only the collections costs is still outstanding and payable. Be that as it may, we will forward you the outstanding details, i.e. statements, on the two accounts in question under separate advice to the mail address as stipulated by you in this report. We apologise for any inconvenience in this regard. Kind regards, VeriCred Collections (Pty) Ltd
VeriCred Collections's reply16 Nov 2018, 10:02
Official
Good day Meryl, thank you for your report. Our records reflect that you have two (2) outstanding accounts that were handed over for collection by our client due to non-payment in January and February 2018 respectively. Please take cognisance that in addition to the handover amounts, there is also the legal collection fees which accrued in the collection processes for which you are liable in terms of the Debt Collectors Act, 114 of 1998. Kindly refer to the Debt Council's website to view the relevant charges by a debt collector: www.cfdc.org.za. We note that on the one account, with last payment made by you d/d 23/07/2018, only the collections costs is still outstanding and payable. Be that as it may, we will forward you the outstanding details, i.e. statements, on the two accounts in question under separate advice to the mail address as stipulated by you in this report. We apologise for any inconvenience in this regard. Kind regards, VeriCred Collections (Pty) Ltd