BD
Brendan D

1 reviews | Active since Mar 2022

04 Jun 2024, 11:54

No respectm, rude and call your work.

These people call you at work.

I told the woman not to call me at work. It is completely unprofessional.

Then do you even know what debt you are collecting?

"I owe MTN R30,000." Are you aware they messed up my contract where it says "upgrade" they went and opened a new contract? I had to end up paying for two phones for 3 months. They kept saying they were going to escalate and fix it but it never happened. I got tired of phoning and sending emails.

They then went and cut my phone off. So what exactly do I owe R30,000 for? I want a breakdown. I told them to come collect their phone too. Next time do your job and research before making false claims. I have tons of emails as proof and you can request a copy of my contract. It says "upgrade" very clearly and they just opened an additional contract in my name.

Contact me through email and I'll give you an address for you to come collect the phone and show it up their a**es. Or you can set up a payment plan and I will pay for the phone's current market value as I quite like it.

You do not contact people at work its extremely unprofessional and goes against the POPI act.

So in short find out from them why they refuse to fix my issue and what they expect me to pay for as they cut off my number and i could not make use of the phone. WHAT JOKE.

I will happily pay for the phone once my number is unblocked. Its retail value now is R18,000. We can make a payment plan. But there is no way in hell I am paying R30,000 after my phone and services were cut off due to MTN's mistake and incompetence. I have a string of emails for you to read.

We can take it to court as well no problem I got a good lawyer.

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Replies (3)
VeriCred Collections
VeriCred Collections's reply05 Jun 2024, 10:46
Official
Good day "Steven P", your review refers.
Our records reflect that the account in question is not in the name of a  "Steven D* *****"  as you claim on this platform and that the ID number quoted by you does not match the name. 
Please provide us with the proper, true name and surname of the legit account holder for which MTN handed the overdue account over for collection and instructed us to collect in order to investigate with our client.
Thank you
VeriCred Collections
VeriCred Collections's reply05 Jun 2024, 14:51
Official
Good day Brendan, thank you for the information provided, please note that the matter will be taken up with our client. 
Kindly forward the relevant correspondences that you sent to our client as mentioned by you above to the following mail address: '***.'
In the interim we have placed a 'hold' on your account pending clarity and feedback received in this regard.
Kind regards.
VeriCred Collections
VeriCred Collections's reply05 Jun 2024, 15:17
Official
Thank you Brendan, we have received your emails and the matter will be investigated accordingly with our client.
Kind regards.