No Feedback from Vericred Despite Repeated Calls and Proof of Full Payment

I settled my account with Vericred collections that was handed over by Vox telecoms last year in June, yet I keep receiving new balances with no explanation.

Between March and June 2024, I made three payments — R2,360, R2,169, and R145 — and sent all proof of payments to Karabo at Vericred. Despite this, on 29 July 2025, I received another message claiming I now owe R729.

I’ve requested a full statement showing the original amount, payments received, and how this new balance was calculated. My emails and calls have gone unanswered. Last week I emailed Karabo and even called again today and sent but still received no response.

All I want is transparency and written confirmation that my account is fully settled. The lack of communication from Vericred is unacceptable.