NEED AN EMAIL FROM VERICRED NOT A PHONECALL

PLEASE EMAIL ME , YOU QUICK TO MESSAGE ME WHEN I DONT MAKE PAYMENT : Good day ,

Can a consultant or manager please take the time to draft me an email or send me a statement of my account , I just logged in to the consumer portal and my balance stays R12000 + rand when do you update the payments I have made , I previously advised that email is the best form of communication please do not call me and then you want to add unanswered called to my bill . I have sent an email to requesting this , and yes due to covid19 skelton staff blah blah blah... I seem to only get a response once I complain on here. To date i have paid R2500 but no change in the balance once again forward me a billing statement reflecting all my all my payments ... so that I can get rid of this debt, its ridiculous how you charge interest on account that you already paid for. Please note I am logging an complaint at the debt counsel board as well .

I repeat do not arrange for an agent to call me , I NEED EVERYTHING IN WRITING AND TO MY EMAIL ALSO A STATEMENT REFLECTING ALL MY PAYMENTS ,