NC Frantz

This platform says share your experience and help others make informed decisions.

If that is the aim of this platform then I do feel that vericred is being very unprofessional in their open and public responses to a clients complaint. I don't believe that this platform is used to air any clients personal business but to grab the attention of the relevant service provider or company of which the complaint is made about. I would think that your first step would be to acknowledge clients complaint and then let them know that the matter will be investigated and feedback provided and then as a company to contact clients directly via cellphone if the number has been provided or picked up on any other information provided by the client like an account or id number. The manner and tone in which responses are posted astounds me. No sensitivity towards privacy, this shows the unprofessional manner in which matters are being addressed by Vericred. I have to read about how a client did or did not follow through with a request or how vericred did what they were supposed to do.... again not the platform for he said she said.

Please have a manager contact me regarding my account query and balance as it does not add up and I really do not want the same experience of spending so much time on the phone trying to get through to the right person then speaking to different people providing different versions of the matter at hand.