Lack of response after a excellent treatment

I have never dealt with such a very helpful and understanding people while they were attempting to collect money on OMF. I promised to pay amounts on the 13th of April 2018.

The proof and all was sent. All I am begging for is a settlement letter.

Good day,

Kindly note that I settled Ref: ********** ********** OM and I hereby request a Settlement Letter so to update your records accordingly.

See attached the Payment notice and Copy of ID FYA.

Regards

MM Manana

The email as sen days ago To: ********** Cc: **********

Please somebody help me.