CA
Chanelle A
1 reviews | Active since Jun 2020
18 Aug 2020, 09:11
Inconvenienced and very ****ed off with Vericred
So I finally get a call from Vericred regarding my homechoice account,I was very happy to settle this account and the agent advised that they will sms me the account details no sms was sent . Today another agent contacts me giving the settlement amount and tells me the previous agent emailed me "on a email I used 4years ago." So this agent also advised that she will send the account information immediately via sms it's now 30min later and still no sms with account details.
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VeriCred Collections's replyOfficial
21 Aug 2020, 09:00Good day CHANELLE A, contrary to your comments, our records clearly reflect that sms was in fact sent the very same day i.e. Tuesday 18/08/2020 to the exact same contact number that you use in this report. Another sms was again sent yesterday 20/08/2020 to this number on your HomeChoice account. Please take note that when an sms is requested, it does not get sent straight away and goes into a queue to be sent. You were called telephonically on 20/08/2020 regarding this account and when you did not answer a detailed voicemail was left. We note that they are also trying to contact you on another overdue account of yours which was handed over for collection which you have not made payment since November 2019. Kind regards.
VeriCred Collections's reply21 Aug 2020, 09:00
Official
Good day CHANELLE A, contrary to your comments, our records clearly reflect that sms was in fact sent the very same day i.e. Tuesday 18/08/2020 to the exact same contact number that you use in this report. Another sms was again sent yesterday 20/08/2020 to this number on your HomeChoice account. Please take note that when an sms is requested, it does not get sent straight away and goes into a queue to be sent. You were called telephonically on 20/08/2020 regarding this account and when you did not answer a detailed voicemail was left. We note that they are also trying to contact you on another overdue account of yours which was handed over for collection which you have not made payment since November 2019. Kind regards.