SA
SHAYLENE A
1 reviews | Active since Feb 2012
17 May 2016, 09:03
I am being harassed by Vericred
<p>*** ; VCB*** ; VCB*** ; VCB***</p> <p>Is it necessary to receive a call, a text and an email everday for each of these accounts when I have made an arrangement to pay? And what is worse, I am being charged for each of these menaces. The NCR needs to investigate this company's processes as this behaviour amounts to harrassment. Can Vericred please stop now? This is desperate and unprofessional. I want all the charges reversed for the unnecessary calls since the date I made an arrangement for payment at end May. </p>
Helpful (0)
Replies (3)0
Replies (3)
VeriCred Collections's replyOfficial
17 May 2016, 09:51Good day,
Contrary to your comments and allegations, you have a total of EIGHT (8) unpaid overdue accounts handed to VeriCred for collection of which you have made payment to only four (4) accounts, the other four accounts still reflect no payments. Be that as it may, the payments that you refer were in most cases effected in February (i.e. three months ago) so VeriCred will naturally continue to contact you for payment until all your outstanding accounts are paid in full. Please take cognisance of the fact that VeriCred is registered with the Council for Debt Collectors and the Association of Debt Recovery Agents (ADRA), our charges are strictly in accordance with the laid down procedures. Kindly fami****ise yourself with the applicable charges by a debt collector at the Council's website: 'www.cfdc.org.za'. In the interim it will be in your own interest to make repayment arrangements on all your outstanding accounts as a matter of urgency and adhere to arrangements to avoid the escalation of the legal collection costs.
Regards,,
VeriCred Collections (Pty) Ltd.
VeriCred Collections's reply17 May 2016, 09:51
Official
Good day,
Contrary to your comments and allegations, you have a total of EIGHT (8) unpaid overdue accounts handed to VeriCred for collection of which you have made payment to only four (4) accounts, the other four accounts still reflect no payments. Be that as it may, the payments that you refer were in most cases effected in February (i.e. three months ago) so VeriCred will naturally continue to contact you for payment until all your outstanding accounts are paid in full. Please take cognisance of the fact that VeriCred is registered with the Council for Debt Collectors and the Association of Debt Recovery Agents (ADRA), our charges are strictly in accordance with the laid down procedures. Kindly fami****ise yourself with the applicable charges by a debt collector at the Council's website: 'www.cfdc.org.za'. In the interim it will be in your own interest to make repayment arrangements on all your outstanding accounts as a matter of urgency and adhere to arrangements to avoid the escalation of the legal collection costs.
Regards,,
VeriCred Collections (Pty) Ltd.
SA
SHAYLENE A's updateReviewer Update
17 May 2016, 10:04Thank you for the quick response, which just reflects how badly you are managing this because I only have information on 3 of those accounts. May I please have all of them emailed to me so that I am no longer confused by your bullying tactics. You should also be cautioned in regard to violation of my privacy.
I await the full report on the accounts you claim I owe for so that I can make proper arrangements in writing to avoid continued harassment.
SA
SHAYLENE A's update17 May 2016, 10:04
Reviewer Update
Thank you for the quick response, which just reflects how badly you are managing this because I only have information on 3 of those accounts. May I please have all of them emailed to me so that I am no longer confused by your bullying tactics. You should also be cautioned in regard to violation of my privacy.
I await the full report on the accounts you claim I owe for so that I can make proper arrangements in writing to avoid continued harassment.
SA
SHAYLENE A's updateReviewer Update
17 May 2016, 10:08I only received feedback in the form of actual statements in February, hence my payment. I have arranged directly with AMPATH to get unpaid accounts sorted by my medical aid as they had submitted in hospital accounts as out of hospital, so before you make statements, be sure of the arrangement between myself, the customer and the service provider because those it could be that those accounts you are mentioning have been settled. The statement I have requested will clarify everything.
SA
SHAYLENE A's update17 May 2016, 10:08
Reviewer Update
I only received feedback in the form of actual statements in February, hence my payment. I have arranged directly with AMPATH to get unpaid accounts sorted by my medical aid as they had submitted in hospital accounts as out of hospital, so before you make statements, be sure of the arrangement between myself, the customer and the service provider because those it could be that those accounts you are mentioning have been settled. The statement I have requested will clarify everything.