AM
Ayanda M

1 reviews | Active since Aug 2014

09 Mar 2021, 15:14

Horrible Customer Service

On the 04th Feb 2021 I received a collection letter from Vericred through a third party for an Ampath account. On the 20th February I paid the account & sent the proof of payment. Since the 05 March I have been receiving calls from their consultants demanding that I settle the account. I have asked all the consultants I spoke to to give me an email address I can sent the PoP to but till today I still received their annoying calls. They have put me through different departs from Randburg, Johannesburg to Potchefstroom where this matter can be resolved but the Potchefstroom branch does not seem to have working lines . Their phones are forever engaged. I’m really tired of dealing with the harassment from the consultants for an account that has been fully paid. Not one at Vericred seems to care about closing off this account they are just happy to harass me for money I do not owe to them or Ampath.

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Replies (1)
VeriCred Collections
VeriCred Collections's reply10 Mar 2021, 09:36
Official
Good day Ayanda, thank you for your comments of which we have taken cognisance. Further to your comments and to set the record straight, please take note of the fact that you had TWO (2) outstanding Ampath accounts handed over of which only the one is settled. Our records reflect that you have also another medical account which is still outstanding. 
Be that as it may, we will arrange for our agents to contact you and provide the relevant information of both outstanding accounts which require payment.
Thank you.