UK
Ursula K

1 reviews | Active since Feb 2023

04 May 2023, 04:20

Harassment of the wrong person

I am constantly receiving SMS to pay up someone else's account. This company is absolutely ridiculous. According to them I owe Telkom mobile more than R 20 000. I have never in my life been with Telkom mobile nor is my name Tshukula. I used to receive calls from them until the time that the caller spam function was available on my phone, now my phone blocks it automatically. So I keep receiving SMSs. When they used to call, I had informed them numerous times to take my number off their list. Why is there a POPI act when it is still so easy to keep harassing people? Where can this company be reported on how they conduct business? Is this going to help? To write a bad review? It seems not, since I am not the only person complaining here. What really gets to me is the amount of time wasted. After years, they obviously have not found TSHUKULA nor collected the money. PEOPLE, for once and for all I AM NOT TSHUKULA, I NEVER HAD A TELKOM MOBILE ACCOUNT EVER . Loose my phone number. Ref no *** has nothing to do with me. Do I need to change my phone number, which I had for the past 10 years, to get rid of you? I even spent my airtime on them already to phone and try to get someone to do something, but that did not help. I could not find an email address to contact them in writing, how is this possible? A company that cannot be reached via email?

0
Replies (4)
VeriCred Collections
VeriCred Collections's reply04 May 2023, 14:45
Official
Hello Ursula K*****, we refer to your review. You claim to be receiving sms's regarding a debt that is not yours yet you omit to provide the specific number whereby you are being contacted on.
We hereby place on record that the number quoted by you on this forum, i.e. 078*****85 is not linked to any account with ourselves.
Under the circumstances, to investigate your allegations, please provide the relevant contact number to be able to remove it from our system.
Thank you
UK
Ursula K's update04 May 2023, 19:30
Reviewer Update
Hi,

Thank you for the quick reply. My number is the one you are quoting: ***. It would really help, if this complaint will solve the long list of SMSs. I did even phone the call center and they told me, they would remove me but the very next month, the messages were back.

Looking forward to getting some positive feedback, thank you.
VeriCred Collections
VeriCred Collections's reply05 May 2023, 08:22
Official
Good day, thank you for your reply.
However, as mentioned previously, the number '***' is not linked to any account or profile, not on our data base and as such no record of sms sent. Please supply us with the correct and applicable number on which you received the notification(s).
Thank you
UK
Ursula K's update09 May 2023, 08:15
Reviewer Update
There it is, totally useless. I do know MY number and that is the only number I have and had for the past 10 years. This is where I receive TSHUKULAS constant reminders. This is a MTN number and I have never ever had any dealings with Telkom in the past but am receiving reminders to pay over R 20 000 that is apparently outstanding. So here it is again ***. I am sure you can find the necessary account with your own reference number?