RB
RHB B
1 reviews | Active since Aug 2013
16 Jan 2019, 11:59
Harassment by Vericred
I have had terrible and frustrating customer service from Vericred. After paying the account in full I continue to be harassed on an almost daily basis with phone calls and emails and increasing penalties on the paid account. I have email proof of payment and tried to contact a supervisor which just results in hangups/dropped calls. I receive no response to emails. I am resorting to Hello Peter out of frustration to try and contact a supervisor who can resolve this issue.
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Replies (2)RB
RHB B's updateReviewer Update
16 Jan 2019, 12:41This issue has since been resolved however my initial review of vericred remains 1 star given the terrible service and multiple phone calls it took to resolve. I would like to compliment Felicia Pillay - after phoning 5 times today and having the call drop 5 times, Ms Pillay is the only person who actually called me back in order to resolve the issue.
RB
RHB B's update16 Jan 2019, 12:41
Reviewer Update
This issue has since been resolved however my initial review of vericred remains 1 star given the terrible service and multiple phone calls it took to resolve. I would like to compliment Felicia Pillay - after phoning 5 times today and having the call drop 5 times, Ms Pillay is the only person who actually called me back in order to resolve the issue.
VeriCred Collections's replyOfficial
16 Jan 2019, 13:54Good day, your reports on this site have reference. We have subsequently established that you had two (2) unpaid overdue accounts with the same amounts yet different account numbers handed over for collection by our client in November 2018. You have paid one account a month later yet the other is still outstanding hence being contacted for payment and as such you are not being 'harassed'. We have duly confirmed with our client that the accounts are handed over correctly and both require payment. Be that as it may, the matter of service was taken up with the relevant Management to investigate accordingly and to prevent any similar occurrences in future. All our calls are recorded and the matter is receiving the necessary attention. Regards, VeriCred Collections (Pty) Ltd
VeriCred Collections's reply16 Jan 2019, 13:54
Official
Good day, your reports on this site have reference. We have subsequently established that you had two (2) unpaid overdue accounts with the same amounts yet different account numbers handed over for collection by our client in November 2018. You have paid one account a month later yet the other is still outstanding hence being contacted for payment and as such you are not being 'harassed'. We have duly confirmed with our client that the accounts are handed over correctly and both require payment. Be that as it may, the matter of service was taken up with the relevant Management to investigate accordingly and to prevent any similar occurrences in future. All our calls are recorded and the matter is receiving the necessary attention. Regards, VeriCred Collections (Pty) Ltd