PP
Patricia P
1 reviews | Active since Nov 2015
22 Jan 2021, 21:16
Harassment and rudeness at its Best
They actually deserve no star.... i do not know how many times we must tell them that the account is paid off! We've been singing the same song the whole of 2020 and even sent the paid up letter more than once. Now they keep calling my husband demanding payment for an account we paid up already ages ago.... can this stop please.... *** UPDATE YOUR SYSTEM PLEASE
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VeriCred Collections's replyOfficial
26 Jan 2021, 15:46Good day PATRICIA, further to your allegations, please take cognisance of the fact that RCS handed your account over for collection to us, not the other way around. We have already forwarded the proof of that you settled your overdue account with another agency and await the feedback. Have you at any stage endeavoured to contact RCS yourself in this regard to enquire as to why they handed your account over which is settled? Be that as it may, we have placed a hold on your account pending their feedback received. We still await their response and can ONLY close your account upon their instruction if they have confirmed that the account is indeed settled. Please note that they have blacklisted you on the credit bureaux when you defaulted with payment and they will only update your credit profile once they retract the account and instruct us to close. Thank you.
VeriCred Collections's reply26 Jan 2021, 15:46
Official
Good day PATRICIA, further to your allegations, please take cognisance of the fact that RCS handed your account over for collection to us, not the other way around. We have already forwarded the proof of that you settled your overdue account with another agency and await the feedback. Have you at any stage endeavoured to contact RCS yourself in this regard to enquire as to why they handed your account over which is settled? Be that as it may, we have placed a hold on your account pending their feedback received. We still await their response and can ONLY close your account upon their instruction if they have confirmed that the account is indeed settled. Please note that they have blacklisted you on the credit bureaux when you defaulted with payment and they will only update your credit profile once they retract the account and instruct us to close. Thank you.
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Patricia P's updateReviewer Update
26 Jan 2021, 22:46i did send the letter to RCS and waiting for response.... as much as you are also waiting for feedback why are we still getting calls demanding payment? why was i asked to send the paid up letter more than twice?
PP
Patricia P's update26 Jan 2021, 22:46
Reviewer Update
i did send the letter to RCS and waiting for response.... as much as you are also waiting for feedback why are we still getting calls demanding payment? why was i asked to send the paid up letter more than twice?