NM
Nikita M
1 reviews | Active since Nov 2021
27 Mar 2023, 10:58
Harassment
Really bad experience with this company
I do not owe them money and I repeatedly ask them to check their phone records as I know the calls are recorded but they keep harassing me every time. I never agreed to pay anything and provided evidence via email and telephone to prove this but I am harassed daily. They have now sent me an email with some sort of statement but I have no way of opening it as my ID number does not match as the password... They really are making things so difficult and everytime the consultant calls and says okay then hangs up the phone. They never look into your claims which is so unfair. I would like complaints department to contact me or for them to email me the ombudmans details so I can take them to court for this harassment.
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Replies (2)
VeriCred Collections's replyOfficial
27 Mar 2023, 11:54Good day NIKITA M****, thank you for your review. Please note that it is not 'harassment' when you do not pay your account and whereby our client requested us to collect the outstanding monies on their behalf.
Be that as it may, our records reflect that an overdue pathologist account of which you NIKITA M**** was the patient, was handed over for collection on 17/03/2022. You have subsequently paid our client's handover portion only on 04/01/2023, i.e. some TEN (10) months later. However, the legal collection fees are still outstanding for which you are liable in terms of the Debt Collectors Act, 114 of 1998, Annexure B, as we are registered with the Council for Debt Collectors .
For information purposes, please refer to the Council's website for the applicable fees charged by a debt collector at 'www.cfdc.org.za'. Under the circumstances you will still be contacted for the outstanding monies until the account in question is settled in full.
Regards.
Be that as it may, our records reflect that an overdue pathologist account of which you NIKITA M**** was the patient, was handed over for collection on 17/03/2022. You have subsequently paid our client's handover portion only on 04/01/2023, i.e. some TEN (10) months later. However, the legal collection fees are still outstanding for which you are liable in terms of the Debt Collectors Act, 114 of 1998, Annexure B, as we are registered with the Council for Debt Collectors .
For information purposes, please refer to the Council's website for the applicable fees charged by a debt collector at 'www.cfdc.org.za'. Under the circumstances you will still be contacted for the outstanding monies until the account in question is settled in full.
Regards.
VeriCred Collections's reply27 Mar 2023, 11:54
Official
Good day NIKITA M****, thank you for your review. Please note that it is not 'harassment' when you do not pay your account and whereby our client requested us to collect the outstanding monies on their behalf.
Be that as it may, our records reflect that an overdue pathologist account of which you NIKITA M**** was the patient, was handed over for collection on 17/03/2022. You have subsequently paid our client's handover portion only on 04/01/2023, i.e. some TEN (10) months later. However, the legal collection fees are still outstanding for which you are liable in terms of the Debt Collectors Act, 114 of 1998, Annexure B, as we are registered with the Council for Debt Collectors .
For information purposes, please refer to the Council's website for the applicable fees charged by a debt collector at 'www.cfdc.org.za'. Under the circumstances you will still be contacted for the outstanding monies until the account in question is settled in full.
Regards.
Be that as it may, our records reflect that an overdue pathologist account of which you NIKITA M**** was the patient, was handed over for collection on 17/03/2022. You have subsequently paid our client's handover portion only on 04/01/2023, i.e. some TEN (10) months later. However, the legal collection fees are still outstanding for which you are liable in terms of the Debt Collectors Act, 114 of 1998, Annexure B, as we are registered with the Council for Debt Collectors .
For information purposes, please refer to the Council's website for the applicable fees charged by a debt collector at 'www.cfdc.org.za'. Under the circumstances you will still be contacted for the outstanding monies until the account in question is settled in full.
Regards.
NM
Nikita M's updateReviewer Update
27 Mar 2023, 12:06Could someone send me the ombudsman or independent regulatory body contact details please? Some 10 months later, really? Incorrect information was given to the company and Pathcare never contacted me about the outstanding account - when they should have sent it through to discovery... Now I was penalised because they incorrectly added my details to their system which I find weird as you were then able to reach me on the correct details... I made payment AS SOON AS I FOUND OUT ABOUT THE ACCOUNT AS I WAS NOT CONTACTED BY PATHCARE FOR THE AMOUNT OUTSTANDING. So you can add all your clauses, but I would like to speak to your complaints department or something because the way this is being handled is not fair If I was never made aware of these charges to begin with. When I complained to Pathcare, the amount was retracted and they stated I only needed to PAY THEM - I fail to see how I am liable for their mistakes so please provide me the details so I can take this further.
NM
Nikita M's update27 Mar 2023, 12:06
Reviewer Update
Could someone send me the ombudsman or independent regulatory body contact details please? Some 10 months later, really? Incorrect information was given to the company and Pathcare never contacted me about the outstanding account - when they should have sent it through to discovery... Now I was penalised because they incorrectly added my details to their system which I find weird as you were then able to reach me on the correct details... I made payment AS SOON AS I FOUND OUT ABOUT THE ACCOUNT AS I WAS NOT CONTACTED BY PATHCARE FOR THE AMOUNT OUTSTANDING. So you can add all your clauses, but I would like to speak to your complaints department or something because the way this is being handled is not fair If I was never made aware of these charges to begin with. When I complained to Pathcare, the amount was retracted and they stated I only needed to PAY THEM - I fail to see how I am liable for their mistakes so please provide me the details so I can take this further.