AM
Ashleigh M
1 reviews | Active since Nov 2018
01 Nov 2018, 09:47
Harassment
So after months of silence, I started receiving calls from a consultant Lucia, who has now started calling my ex-employer, she has threatened to get the sheriff of the court to garnish my salary (which no longer exists) and refuses to allow me to make an arrangement.
what gets me about all this is that even though emails have been sent with proof that my medical aid has covered this bill and that the discrepancy should be sorted out between them and the hospital, i am still getting threatening phone calls, she says that even though i sent them proof - that she requires a payment because she cant see the money. If i do not release the money via debit order the sheriff of the court will come and serve me.
how do i get ast this?
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Replies (2)
VeriCred Collections's replyOfficial
01 Nov 2018, 12:53Good day Ashleigh Makka, thank you for your report. Further to your comments, we hereby wish to reiterate as follows: All our calls are duly recorded. Upon investigations it was established that, contrary to your false statements on a public forum, the relevant agent never threatened with the
"sheriff of the court" neither that your 'salary will be garnished' as is being allegeged. It was merely mentioned that you may be handed over to Attorneys for legal collection in the case of non-payment. Please also take cognisance of the fact that VeriCred, as a collection company, do not follow up with "the hospital' or any other third party. It is your duty and responsibility to follow up with service providers as well as the medical aid . It is also evident that all medical aids forward detailed statements to their members/patients on a regular basis. Furthermore, we have no record of any relevant proof of payment on the account in question as is being alleged . Our records also clearly reflect that you distinctly promised, via email on 23 October 2018, to make payment on 26 October 2018, which never materialised. Be that as it may, our records further reflect that you have TWO (2) overdue pathologist accounts which were handed over for collection due to non-payment by you. Under the circumstances it will be in your best interest to conclude repayment arrangements on both outstanding accounts as a matter of urgency. VeriCred will thus continue to contact you for payment on both accounts until such time that they are settled in full, inclusive of the legal collection fees accrued in terms of the Debt Collectors Act, 114 of 1998. Should you have effected payment as is being claimed, kindly forward the relevant proof as a matter of urgency in this regard to investigate accordingly with our client. Regards, VeriCred Collections (Pty) Ltd.
Best regards,
VeriCred Collections's reply01 Nov 2018, 12:53
Official
Good day Ashleigh Makka, thank you for your report. Further to your comments, we hereby wish to reiterate as follows: All our calls are duly recorded. Upon investigations it was established that, contrary to your false statements on a public forum, the relevant agent never threatened with the
"sheriff of the court" neither that your 'salary will be garnished' as is being allegeged. It was merely mentioned that you may be handed over to Attorneys for legal collection in the case of non-payment. Please also take cognisance of the fact that VeriCred, as a collection company, do not follow up with "the hospital' or any other third party. It is your duty and responsibility to follow up with service providers as well as the medical aid . It is also evident that all medical aids forward detailed statements to their members/patients on a regular basis. Furthermore, we have no record of any relevant proof of payment on the account in question as is being alleged . Our records also clearly reflect that you distinctly promised, via email on 23 October 2018, to make payment on 26 October 2018, which never materialised. Be that as it may, our records further reflect that you have TWO (2) overdue pathologist accounts which were handed over for collection due to non-payment by you. Under the circumstances it will be in your best interest to conclude repayment arrangements on both outstanding accounts as a matter of urgency. VeriCred will thus continue to contact you for payment on both accounts until such time that they are settled in full, inclusive of the legal collection fees accrued in terms of the Debt Collectors Act, 114 of 1998. Should you have effected payment as is being claimed, kindly forward the relevant proof as a matter of urgency in this regard to investigate accordingly with our client. Regards, VeriCred Collections (Pty) Ltd.
Best regards,
AM
Ashleigh M's updateReviewer Update
01 Nov 2018, 13:12Dear Vericred,
Please take note of the fact that "our calls are recorded" if you go back and listen to the many calls received from Vericred, you would notice that there was a phone call made to me, which was then followed up with an email that has now become this.
"as Stated on a PUBLIC PLATFORM" - Please note that the option to do this was because of the ill way this matter is being handled. Also - if you bothered to check any of the calls that were made to me, the agreement to pay was that under duress as i was threatened with the Sheriff, go back into your emails you will see the statement sent to your offices proving payment. and also being unaware this account was not covered until i was contacted 50million times.
now before you go ahead and tarnish my name in respect to getting payment and claiming that the Medical Aid has not paid/ nor has my whoever in this regard, your total lack of professionalism in this matter is appalling, no emails / proofs/ telephone conversations were listed to, funny how TWO accounts are being questioned in this correspondence but I was only ever aware of one.
I wish to settle this matter amicably without any more defamation of character as your previous email imp****.
AM
Ashleigh M's update01 Nov 2018, 13:12
Reviewer Update
Dear Vericred,
Please take note of the fact that "our calls are recorded" if you go back and listen to the many calls received from Vericred, you would notice that there was a phone call made to me, which was then followed up with an email that has now become this.
"as Stated on a PUBLIC PLATFORM" - Please note that the option to do this was because of the ill way this matter is being handled. Also - if you bothered to check any of the calls that were made to me, the agreement to pay was that under duress as i was threatened with the Sheriff, go back into your emails you will see the statement sent to your offices proving payment. and also being unaware this account was not covered until i was contacted 50million times.
now before you go ahead and tarnish my name in respect to getting payment and claiming that the Medical Aid has not paid/ nor has my whoever in this regard, your total lack of professionalism in this matter is appalling, no emails / proofs/ telephone conversations were listed to, funny how TWO accounts are being questioned in this correspondence but I was only ever aware of one.
I wish to settle this matter amicably without any more defamation of character as your previous email imp****.