From bad to better

<p>Debt collectors call centre agents arguably has one of the worst jobs in the world. When does a debt collector phone you with good news? I had an incident recently where an account of mine was handed over Vericred (albeit wrongly so). The day after receiving this notice I needed to clarify some concerns with Vericred. The first three people I talked too transferred me to a next person in the middle of my conversation. I also had the phone dropped in my ear at least once. Shame on you!</p> <p> </p> <p>Luckily a person called Meshack took my last call attempt. Although he was not the correct person to talk too, he informed me that he will run to the correct department and get the correct person if she is available (I believe her name was Mavis) to call me back right away. A bit sceptical after my initial contact with Vericred, I thanked him for this added effort. Only a couple of minutes later the correct person phoned me. Another few minutes later Meshack again phoned me back to confirm whether Mavis contacted me. Meshack, notwithstanding your difficult job where you are probably cursed on a daily basis, you are a great example of what service delivery should be. If not for you this rating would have been “terrible”. If I spoke to you from the beginning this rating would have been "Great". Keep up the good work.</p> <p>For the other operators (with the exception of Mavis who also handled my call professionally), I undertand it is a difficult job, but you should go and learn a thing or two from Meshack!</p> <p> </p>