FM
Fathima M
1 reviews | Active since Sept 2020
15 Sept 2020, 22:15
EXTRA CHARGES
I have been liaising with your office since July regarding a further discount. I have emailed Lebo several times in August. I spoke to Lebo personally over the phone in July.
Marciea had sent me a settlement letter in August. I have been begging and pleading for a further discount of R2000 due to my financial situation, however the two individuals rep**** saying that management had been notified.
I was rep**** to yesterday, by Lebo, saying my bill is now R7000. Please assist in issuing a settlement letter and awarding me the discount as I have been requesting for the past 3 months.
Please see below. I can forward you all other emails I have been sending since July 2020. I have also tried phoning over 4 times, I was promised feedback from management but it is the next month and my balance settlement has increased.
I cannot afford this at all. I need the extra cash to pay for school fees as I am a single mom. You are charging me legal fees or interest after I have committed to pay.
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Replies (3)
VeriCred Collections's replyOfficial
23 Sept 2020, 09:35Good day FATHIMA, contrary to your comments, there is absolutely no truth that there were 'extra charges' on your oustanding account which was handed over for collection due to non-payment by you. You were offered a discount d/d 19/08/2020 as per mandate authorised by our client RCS which was payable before or on 31/08/2020 for the discount to be valid. You did not adhere to arrangements and did not honour the terms and conditions (which was clearly stated in a settlement letter sent to you stating the total amount to pay and the due date). You made two payments before due date but did not pay the full required amount and as was explained to you, the discount thus becomes null and void due to not adhering to the terms and conditions. Be that as it may, you were subsequently offered a discount again on 16/09/2020 on the remaining balance and VeriCred have agreed to a further discount by waiving 50% on the legal collection fees accrued as a gesture of goodwill. A 'clearance letter' was issued to you d/d 18/09/2020 which needs to be presented to our client as they listed your adverse details on the credit bureaux prior to handover. Regards, VeriCred Collections
VeriCred Collections's reply23 Sept 2020, 09:35
Official
Good day FATHIMA, contrary to your comments, there is absolutely no truth that there were 'extra charges' on your oustanding account which was handed over for collection due to non-payment by you. You were offered a discount d/d 19/08/2020 as per mandate authorised by our client RCS which was payable before or on 31/08/2020 for the discount to be valid. You did not adhere to arrangements and did not honour the terms and conditions (which was clearly stated in a settlement letter sent to you stating the total amount to pay and the due date). You made two payments before due date but did not pay the full required amount and as was explained to you, the discount thus becomes null and void due to not adhering to the terms and conditions. Be that as it may, you were subsequently offered a discount again on 16/09/2020 on the remaining balance and VeriCred have agreed to a further discount by waiving 50% on the legal collection fees accrued as a gesture of goodwill. A 'clearance letter' was issued to you d/d 18/09/2020 which needs to be presented to our client as they listed your adverse details on the credit bureaux prior to handover. Regards, VeriCred Collections
FM
Fathima M's updateReviewer Update
23 Sept 2020, 10:13Hi there.
Thank you for the late response and for attempting to clear up the matter now, online. It is quite clear that customer service is not a priority!
I spoke to Lebo on the 16th of September, she to acted as if i did something wrong when all i wanted was to pay my account off as quick as possible, with the least amount of fees. It is surprising how quickly she responded to a complaint when she refused to contact me since July 2020.
However, as i said, i have dealt with many bank and other companies such as this. They have assisted me wholeheartedly during this pandemic with further discounts and have communicated with me quite well. I actually take my hat off to FNB, they gave me a discount of over R40 000 on one of my old accounts. They had also issued a settlement just like you and allowed me to pay it off in 3 installments within the same month.
I cant say the same for Vericred, Vericredit refused to give me a further discount, so i ended up paying much more in September, that is verifiable and true!
To make matters worse, your consultants are absolutely unproffessional and have constantly argue and defend themselves.Lebo could waste time over the phone defending herself, but she could not spend the same time to assist me.
I paid the amount due the very next day after Lebo finally took the time to explain a few issues to me about the extra fees and reversals of discounts.
I could not meet the full settlement amount so vericredit reversed my settlement discount and did not even consider that i had managed to pay R10000 in August 2020. Vericredit showed NO 'Ubuntu' towards the situation and casually issued the next settlement in September.
Lebo was not willing to discount my account any further and she blamed RCS for that.
Kindly stop replying over the internet, you did not bother to give me a courtesy call or an apology personally, because your reputation with society is more important.
I am actually glad that i have taken the time to pay off this account, I dont have to deal with the likes of your Company or your employees any further.
It was absolutely upsetting that a small company such as yourselves could not accommodate me. As a single mom, I worked hard and showed my commitment. I paid off the amount due to you.
Kindly bask in your achievements! Vericred promotes uncompassionate behaviour and we honestly do not need a Company such as this in South Africa, especially during COVID. This is clear by the response above. (you honeslt sound like you in Court)
All the best during these tough times.
*** Fathima
Thank you for the late response and for attempting to clear up the matter now, online. It is quite clear that customer service is not a priority!
I spoke to Lebo on the 16th of September, she to acted as if i did something wrong when all i wanted was to pay my account off as quick as possible, with the least amount of fees. It is surprising how quickly she responded to a complaint when she refused to contact me since July 2020.
However, as i said, i have dealt with many bank and other companies such as this. They have assisted me wholeheartedly during this pandemic with further discounts and have communicated with me quite well. I actually take my hat off to FNB, they gave me a discount of over R40 000 on one of my old accounts. They had also issued a settlement just like you and allowed me to pay it off in 3 installments within the same month.
I cant say the same for Vericred, Vericredit refused to give me a further discount, so i ended up paying much more in September, that is verifiable and true!
To make matters worse, your consultants are absolutely unproffessional and have constantly argue and defend themselves.Lebo could waste time over the phone defending herself, but she could not spend the same time to assist me.
I paid the amount due the very next day after Lebo finally took the time to explain a few issues to me about the extra fees and reversals of discounts.
I could not meet the full settlement amount so vericredit reversed my settlement discount and did not even consider that i had managed to pay R10000 in August 2020. Vericredit showed NO 'Ubuntu' towards the situation and casually issued the next settlement in September.
Lebo was not willing to discount my account any further and she blamed RCS for that.
Kindly stop replying over the internet, you did not bother to give me a courtesy call or an apology personally, because your reputation with society is more important.
I am actually glad that i have taken the time to pay off this account, I dont have to deal with the likes of your Company or your employees any further.
It was absolutely upsetting that a small company such as yourselves could not accommodate me. As a single mom, I worked hard and showed my commitment. I paid off the amount due to you.
Kindly bask in your achievements! Vericred promotes uncompassionate behaviour and we honestly do not need a Company such as this in South Africa, especially during COVID. This is clear by the response above. (you honeslt sound like you in Court)
All the best during these tough times.
*** Fathima
FM
Fathima M's update23 Sept 2020, 10:13
Reviewer Update
Hi there.
Thank you for the late response and for attempting to clear up the matter now, online. It is quite clear that customer service is not a priority!
I spoke to Lebo on the 16th of September, she to acted as if i did something wrong when all i wanted was to pay my account off as quick as possible, with the least amount of fees. It is surprising how quickly she responded to a complaint when she refused to contact me since July 2020.
However, as i said, i have dealt with many bank and other companies such as this. They have assisted me wholeheartedly during this pandemic with further discounts and have communicated with me quite well. I actually take my hat off to FNB, they gave me a discount of over R40 000 on one of my old accounts. They had also issued a settlement just like you and allowed me to pay it off in 3 installments within the same month.
I cant say the same for Vericred, Vericredit refused to give me a further discount, so i ended up paying much more in September, that is verifiable and true!
To make matters worse, your consultants are absolutely unproffessional and have constantly argue and defend themselves.Lebo could waste time over the phone defending herself, but she could not spend the same time to assist me.
I paid the amount due the very next day after Lebo finally took the time to explain a few issues to me about the extra fees and reversals of discounts.
I could not meet the full settlement amount so vericredit reversed my settlement discount and did not even consider that i had managed to pay R10000 in August 2020. Vericredit showed NO 'Ubuntu' towards the situation and casually issued the next settlement in September.
Lebo was not willing to discount my account any further and she blamed RCS for that.
Kindly stop replying over the internet, you did not bother to give me a courtesy call or an apology personally, because your reputation with society is more important.
I am actually glad that i have taken the time to pay off this account, I dont have to deal with the likes of your Company or your employees any further.
It was absolutely upsetting that a small company such as yourselves could not accommodate me. As a single mom, I worked hard and showed my commitment. I paid off the amount due to you.
Kindly bask in your achievements! Vericred promotes uncompassionate behaviour and we honestly do not need a Company such as this in South Africa, especially during COVID. This is clear by the response above. (you honeslt sound like you in Court)
All the best during these tough times.
*** Fathima
Thank you for the late response and for attempting to clear up the matter now, online. It is quite clear that customer service is not a priority!
I spoke to Lebo on the 16th of September, she to acted as if i did something wrong when all i wanted was to pay my account off as quick as possible, with the least amount of fees. It is surprising how quickly she responded to a complaint when she refused to contact me since July 2020.
However, as i said, i have dealt with many bank and other companies such as this. They have assisted me wholeheartedly during this pandemic with further discounts and have communicated with me quite well. I actually take my hat off to FNB, they gave me a discount of over R40 000 on one of my old accounts. They had also issued a settlement just like you and allowed me to pay it off in 3 installments within the same month.
I cant say the same for Vericred, Vericredit refused to give me a further discount, so i ended up paying much more in September, that is verifiable and true!
To make matters worse, your consultants are absolutely unproffessional and have constantly argue and defend themselves.Lebo could waste time over the phone defending herself, but she could not spend the same time to assist me.
I paid the amount due the very next day after Lebo finally took the time to explain a few issues to me about the extra fees and reversals of discounts.
I could not meet the full settlement amount so vericredit reversed my settlement discount and did not even consider that i had managed to pay R10000 in August 2020. Vericredit showed NO 'Ubuntu' towards the situation and casually issued the next settlement in September.
Lebo was not willing to discount my account any further and she blamed RCS for that.
Kindly stop replying over the internet, you did not bother to give me a courtesy call or an apology personally, because your reputation with society is more important.
I am actually glad that i have taken the time to pay off this account, I dont have to deal with the likes of your Company or your employees any further.
It was absolutely upsetting that a small company such as yourselves could not accommodate me. As a single mom, I worked hard and showed my commitment. I paid off the amount due to you.
Kindly bask in your achievements! Vericred promotes uncompassionate behaviour and we honestly do not need a Company such as this in South Africa, especially during COVID. This is clear by the response above. (you honeslt sound like you in Court)
All the best during these tough times.
*** Fathima
FM
Fathima M's updateReviewer Update
23 Sept 2020, 10:20 'agreed to a further discount by waiving 50% on the legal collection fees accrued as a gesture of goodwill. '
Please state all figures clearly, this was a very small discount given!
Clearly you re stating this online for the public to see and to paint a picture as if you are compassionate and considerate, when clearly your are not!
Stop manipulating your reply to suit you and vericred. You are not allowed to abuse the Law and act as if you were considering a customer all of a sudden.
Please state all figures clearly, this was a very small discount given!
Clearly you re stating this online for the public to see and to paint a picture as if you are compassionate and considerate, when clearly your are not!
Stop manipulating your reply to suit you and vericred. You are not allowed to abuse the Law and act as if you were considering a customer all of a sudden.
FM
Fathima M's update23 Sept 2020, 10:20
Reviewer Update
'agreed to a further discount by waiving 50% on the legal collection fees accrued as a gesture of goodwill. '
Please state all figures clearly, this was a very small discount given!
Clearly you re stating this online for the public to see and to paint a picture as if you are compassionate and considerate, when clearly your are not!
Stop manipulating your reply to suit you and vericred. You are not allowed to abuse the Law and act as if you were considering a customer all of a sudden.
Please state all figures clearly, this was a very small discount given!
Clearly you re stating this online for the public to see and to paint a picture as if you are compassionate and considerate, when clearly your are not!
Stop manipulating your reply to suit you and vericred. You are not allowed to abuse the Law and act as if you were considering a customer all of a sudden.