Evil attorney

My name is lindiwe Nxumalo, on account ********** 001 I made payments of 8250. To vericred to settle a loan of old mutual. I made the payments on the 13 December 2018. I have calling them to find out if the transfered to money to old mutual. Till to day the amount does not Reflect on old mutual account. Vericred send me email confirming a payments has been made to old. Mutual. I need to know what happened to my money. And I urgently need a settlement letter. What's taking soong to get that letter and for the money to reflect to old mutual