Dissatisfied vericred

Got a call from vericred call centre at about 12.20pm Friday 25 th September 2020. I explained to her that i know i have to pay my grooteschuur hospital bill. But being on lock because of the conrona virus my business has suffered. I do work from home and my husband and i are high risk. There was a discrepancy in the account that i was busy sorting out so that why i haven't paid before the lockdown. So the problem is the lady that phoned about the account from vericred was so rude. I told her not to tell me how much to pay cos she insisted that i pay certain amount. But could not afford what she ask me to pay. My thing is she cannot be rude to people even if i said something she stil need to be calm. Ive worked in call centers and i know u cant be rude.