lM
lulama M

1 reviews | Active since Feb 2010

02 Nov 2016, 11:52

dishonest business practices

<p>Vericred , contacted me with regards to a medical bill.</p> <p>I was instructed to pay an amount R1094.45 & to email proof of payment to</p> ********** , WHICH I DID!</p> <p>I made a payment for the amount that the agent quoted on the initial calls, this was in July . </p> <p>Thereafter in October , I receive a call notifying me that I still owe.</p> <p>I told the agent that I was never informed upfront of any other charges other than what I had to pay towards</p> <p>the doctors bill . To tell me to pay a specific amount & then return & demand further payment is</p> <p>an unfair business practice on the part of Vericred . I have paid what I owe for any further charges</p> <p>refer to your client which is the doctors practice. Vericred seems to be trying to take advantage of</p> <p>consumers naiveté & fear of debt collectors . You cannot charge me for undisclosed charges after the fact,</p> <p>you cannot bill me for further charges after I have paid the initial & only amount owed .</p> <p>I am expecting written communication that Vericred will no longer call me regarding this matter &</p> <p>a paid up letter for the debt owed.</p>

0
Replies (2)
VeriCred Collections
VeriCred Collections's reply04 Nov 2016, 15:12
Official

Good day,thank you for your report. You however do not provide any relevant details in the spaces provided on this forum to be able to investigate your serious claims and accusations of so called "DISHONEST BUSINESS PRACTICES" ?

In conclusion, kindly provide the required information to be able to investigate your allegations, as the contact number provided by you is not on our system, we require your ID NUMBER or REFERENCE NUMBER or ACCOUNT NUMBER of the account in question or CORRECT PHONE NUMBER that you were contacted on by our agents .

VERICRED COLLECTIONS (PTY) lTD

lM
lulama M's update09 Nov 2016, 16:13
Reviewer Update

Good day , I was instructed to pay an amount of only R1094.45 & to send proof of payment with the following reference ********** ********** to ********** . The account number on the Vericred statement is 800/ ********** . I insist on written communication ONLY !!

I am Challenging the added amount that Vericred say is owed .

Why was I quoted one amount in July, which I paid & then Vericred is simply able to come back a month or two later and demand futher payment for charged that were never mentioned initially.

Why am I being penalised for paying a debt ? Why am I BEING CHARGED OVER & ABOVE THE AMOUNT I WAS INSTRUCTED TI PAY ?

What avenue's are open to me as a consumer ? where can I report that Vericred has been dishonest , misleading & is threatening legal repercussions..FOR A DEBT THAT I HAVE PAID ?