Disgusting Vericred Agents

These people are very unprofessional, over 2 months ago i got a call from them informing me my account is with them. I asked for settlement amount and account details i haven't received anything. I have been phoning them almost everyday but their callcentre keeps me holding, they talking but to other people while i am holding. I don't know if their agenda is pile up my bill or what is this kind of service!