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Mamotsei M

1 reviews | Active since Dec 2016

23 May 2019, 12:30

Disgusting illiterate customer service

I recieved a call from Vericred on 23 May 2019, can't remember the lady I spoke to telling me about a pathology account I owe from August 2017 which I have no knowledge of. I asked if any details was sent to me, was advised it was sent on my previous employers email which I left Sept 2017. Call got cut off after before we continued..I immediately received an sms from the same company saying if I don't pay within 24hrs, legal procedures will follow..I called back the same number requesting to speak to the lady I spoke to..Call got dropped by a guy..I called the number on the sms and when I asked details of the account, asked if there was anything posted..the lady called Charmaine on ********** 042 dropped my call. If that's the way they treat their clients if they want knowledge of what they should pay for..Then they have no idea who they dealing with. NEXT STOP OMBUDSMEN

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Replies (1)
VeriCred Collections
VeriCred Collections's reply23 May 2019, 12:52
Official
Good day Momotsei B Masoko, thank you for your report. Please note that your allegations of poor service will be investigated as our calls are recorded and in need the relevant agents will be subjected to disciplinary actions. Be that as it may, upon investigation it was established that your outstanding and overdue pathologist account was handed over for collection as you did not pay for services rendered. The account was handed over by our client already in January 2018 (i.e. a year and four months ago) and our agents endeavored to call you on numerous occasions and almost always you do not pick up your phone and it goes to voicemail. Several SMS's were also sent to no avail. as well as emails The contact number is the very same number you quote on this forum, it is thus the correct number which you use. Please take cognisance that the sms you refer to is a perfectly legal and legit sms which is used in the collection processes due to no payment by you after16 months. We shall however arrange for the Supervisor to forward you the invoice/statement of your outstanding account coupled with our agent statement to the mail address as used by you in your report. Regards, VeriCred Collections