RC
Roxy C
1 reviews | Active since Jan 2018
07 May 2020, 15:06
DISGUSTED
I received a call today that I owe home choice money but yet I got a clearance certificate and this account has been paid up!!!!
I then also checked on my credit profile and to my surprise I see that the account is showing as open and there is a total balance of R16113 and the account is in DEFAULT
CAN someone please answer me !!!!
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Replies (4)0
Replies (4)
VeriCred Collections's replyOfficial
08 May 2020, 11:40Good day Roxy C, thank you for your report. Our records reflect that your account is paid up with Vericred and a paid up letter was duly issued. It was not Vericred who phoned you which means that despite the account being repaid, Home Choice (HC) subsequently handed your account to another EDC for collection. Please note that the matter was taken up urgently with HC , the paid up letter was sent to them again and we have requested them to update your credit record with the relevant credit bureaux, as they have blacklisted you. Our offices will revert to you once feedback is received from HC. Kind regards,Vericred Collections
VeriCred Collections's reply08 May 2020, 11:40
Official
Good day Roxy C, thank you for your report. Our records reflect that your account is paid up with Vericred and a paid up letter was duly issued. It was not Vericred who phoned you which means that despite the account being repaid, Home Choice (HC) subsequently handed your account to another EDC for collection. Please note that the matter was taken up urgently with HC , the paid up letter was sent to them again and we have requested them to update your credit record with the relevant credit bureaux, as they have blacklisted you. Our offices will revert to you once feedback is received from HC. Kind regards,Vericred Collections
RC
Roxy C's updateReviewer Update
08 May 2020, 12:20This is so disappointing and a bad reflection because someone did not do what they were supposed to and now the consumer has to suffer at the end of the day , i am now being harassed by people calling me all day saying i owe money on this account when in actual fact i paid this account in full , this is not on guys !!! i know for a fact that nothing will be done just by an email sent to home choice you need to phone them and get this matter resolved as i am going to refer the matter to the Credit Ombudsman shortly .
RC
Roxy C's update08 May 2020, 12:20
Reviewer Update
This is so disappointing and a bad reflection because someone did not do what they were supposed to and now the consumer has to suffer at the end of the day , i am now being harassed by people calling me all day saying i owe money on this account when in actual fact i paid this account in full , this is not on guys !!! i know for a fact that nothing will be done just by an email sent to home choice you need to phone them and get this matter resolved as i am going to refer the matter to the Credit Ombudsman shortly .
VeriCred Collections's replyOfficial
08 May 2020, 14:27Our previous correspondence has reference which is self explanatory. As duly informed, we took the liberty to take it up on your behalf with our client Have you at any stage contacted them or forwarded them the clearance letter which you have received already on 26 March 2020 to inform that the account is settled? Kindly refer to paragraph one of said letter which states that you as debtor are to inform the orginisation who blacklisted you prior to handover to update your details on the credit bureau. Be that as it may, we await their reply which will duly be communicated to yourself once received as previously advised. However, please take cognisance that you are free to refer to the Ombud that you were handed over again to another external debt collector, not by Vericred, for an account which is paid. Kind regards, Vericred Collections.
VeriCred Collections's reply08 May 2020, 14:27
Official
Our previous correspondence has reference which is self explanatory. As duly informed, we took the liberty to take it up on your behalf with our client Have you at any stage contacted them or forwarded them the clearance letter which you have received already on 26 March 2020 to inform that the account is settled? Kindly refer to paragraph one of said letter which states that you as debtor are to inform the orginisation who blacklisted you prior to handover to update your details on the credit bureau. Be that as it may, we await their reply which will duly be communicated to yourself once received as previously advised. However, please take cognisance that you are free to refer to the Ombud that you were handed over again to another external debt collector, not by Vericred, for an account which is paid. Kind regards, Vericred Collections.
VeriCred Collections's replyOfficial
13 May 2020, 10:38Good day ROXY C, further to the above: our client forwarded us proof that they have communicated to yourself d/d 12/05/2020 and that the matter was rectified by them; that they requested the relevant debt collector to close file as well as requested a bureau update. Regards,Vericred Collections
VeriCred Collections's reply13 May 2020, 10:38
Official
Good day ROXY C, further to the above: our client forwarded us proof that they have communicated to yourself d/d 12/05/2020 and that the matter was rectified by them; that they requested the relevant debt collector to close file as well as requested a bureau update. Regards,Vericred Collections