FG
Fadwah G
1 reviews | Active since Aug 2019
09 Jun 2022, 13:14
Disclosing information
Good day,
I have been receiving calls to my work place with regards to my accounts. I am in a call centre and can not have my phone with me during the day!!! They are now calling through to reception and providing information of which accounts i have and that is in arrears. This just ****ed me off!!! I will take this matter further. You do not have the right to disclose any information to anyone about me!!!!!
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Replies (2)0
Replies (2)
VeriCred Collections's replyOfficial
10 Jun 2022, 09:45Good day Fadwah G*****, thank you for your review.
Please take cognisance that we treat allegations of this nature in a very serious light. Under the circumstances we will investigate the claims as a matter of urgency and will revert in due course with the outcome.
Thank you.
Please take cognisance that we treat allegations of this nature in a very serious light. Under the circumstances we will investigate the claims as a matter of urgency and will revert in due course with the outcome.
Thank you.
VeriCred Collections's reply10 Jun 2022, 09:45
Official
Good day Fadwah G*****, thank you for your review.
Please take cognisance that we treat allegations of this nature in a very serious light. Under the circumstances we will investigate the claims as a matter of urgency and will revert in due course with the outcome.
Thank you.
Please take cognisance that we treat allegations of this nature in a very serious light. Under the circumstances we will investigate the claims as a matter of urgency and will revert in due course with the outcome.
Thank you.
VeriCred Collections's replyOfficial
10 Jun 2022, 15:26Good day Fadwah G*****, further to our previous reply:
All our calls are recorded and our investigations proved that there was no breach of confidentiality and no infringement found as no personal information about you or any relevant account details were disclosed. We adhere strictly to POPIA legislation and our agents will be dismissed if breached in any way.
Our records reflect that you have two (2) overdue outstanding accounts handed over for collection recently and being worked by our Boston branch. In the normal collection processes, you were contacted at work for payment and we were informed by your employer and yourself that it is a call centre and that you cannot take calls. Our endeavors to establish when your lunch time was in order to be contacted accordingly seemed to be fruitless.
Be that as it may, the 2 outstanding accounts require payment, kindly conclude repayment arrangements with '***'.
Kind regards.
All our calls are recorded and our investigations proved that there was no breach of confidentiality and no infringement found as no personal information about you or any relevant account details were disclosed. We adhere strictly to POPIA legislation and our agents will be dismissed if breached in any way.
Our records reflect that you have two (2) overdue outstanding accounts handed over for collection recently and being worked by our Boston branch. In the normal collection processes, you were contacted at work for payment and we were informed by your employer and yourself that it is a call centre and that you cannot take calls. Our endeavors to establish when your lunch time was in order to be contacted accordingly seemed to be fruitless.
Be that as it may, the 2 outstanding accounts require payment, kindly conclude repayment arrangements with '***'.
Kind regards.
VeriCred Collections's reply10 Jun 2022, 15:26
Official
Good day Fadwah G*****, further to our previous reply:
All our calls are recorded and our investigations proved that there was no breach of confidentiality and no infringement found as no personal information about you or any relevant account details were disclosed. We adhere strictly to POPIA legislation and our agents will be dismissed if breached in any way.
Our records reflect that you have two (2) overdue outstanding accounts handed over for collection recently and being worked by our Boston branch. In the normal collection processes, you were contacted at work for payment and we were informed by your employer and yourself that it is a call centre and that you cannot take calls. Our endeavors to establish when your lunch time was in order to be contacted accordingly seemed to be fruitless.
Be that as it may, the 2 outstanding accounts require payment, kindly conclude repayment arrangements with '***'.
Kind regards.
All our calls are recorded and our investigations proved that there was no breach of confidentiality and no infringement found as no personal information about you or any relevant account details were disclosed. We adhere strictly to POPIA legislation and our agents will be dismissed if breached in any way.
Our records reflect that you have two (2) overdue outstanding accounts handed over for collection recently and being worked by our Boston branch. In the normal collection processes, you were contacted at work for payment and we were informed by your employer and yourself that it is a call centre and that you cannot take calls. Our endeavors to establish when your lunch time was in order to be contacted accordingly seemed to be fruitless.
Be that as it may, the 2 outstanding accounts require payment, kindly conclude repayment arrangements with '***'.
Kind regards.