JM
John M
1 reviews | Active since Jul 2024
15 Jul 2024, 18:25
Disappointed with VeriCred
I am currently having a terrible experience from VeriCred Collections. My old MTN account was paid up last month and have been sending several emails requesting for Paid Up Letter and no response to date. There is no specific direction on how to proceed once the payment has been made or confirmation with the Credit Bureau to clear the outstanding record.
Helpful (0)
Replies (3)0
Replies (3)
VeriCred Collections's replyOfficial
17 Jul 2024, 09:54Hello John M******, thank you for your review.
Kindly note that the paid up letter is to be issued by your service provider. Under the circumstances we have again sent an urgent request for the required letter and will forward to you soonest upon receipt thereof. Apologies for the delay in this regard.
Thank you.
Kindly note that the paid up letter is to be issued by your service provider. Under the circumstances we have again sent an urgent request for the required letter and will forward to you soonest upon receipt thereof. Apologies for the delay in this regard.
Thank you.
VeriCred Collections's reply17 Jul 2024, 09:54
Official
Hello John M******, thank you for your review.
Kindly note that the paid up letter is to be issued by your service provider. Under the circumstances we have again sent an urgent request for the required letter and will forward to you soonest upon receipt thereof. Apologies for the delay in this regard.
Thank you.
Kindly note that the paid up letter is to be issued by your service provider. Under the circumstances we have again sent an urgent request for the required letter and will forward to you soonest upon receipt thereof. Apologies for the delay in this regard.
Thank you.
JM
John M's updateReviewer Update
17 Jul 2024, 14:52Hello VeriCredit,
How long does this process typically take and can someone please send me an email confirming that this has been sent to the service provider for me to follow up with the relevant person. I have been sending emails to your Randburg office with no response.
Getting no communication is frustrating.
How long does this process typically take and can someone please send me an email confirming that this has been sent to the service provider for me to follow up with the relevant person. I have been sending emails to your Randburg office with no response.
Getting no communication is frustrating.
JM
John M's update17 Jul 2024, 14:52
Reviewer Update
Hello VeriCredit,
How long does this process typically take and can someone please send me an email confirming that this has been sent to the service provider for me to follow up with the relevant person. I have been sending emails to your Randburg office with no response.
Getting no communication is frustrating.
How long does this process typically take and can someone please send me an email confirming that this has been sent to the service provider for me to follow up with the relevant person. I have been sending emails to your Randburg office with no response.
Getting no communication is frustrating.
VeriCred Collections's replyOfficial
17 Jul 2024, 15:31Hello John, kindly accept our apology for the Randburg branch not responding., the matter was taken up with management.
Please note that our client authorised the letter to be issued and sent today, and it was sent to you via email at +- 14H08.
Seeing that it is a gmail address, kindly check your junk mail folder as well as spam mails.
Kind regards.
Please note that our client authorised the letter to be issued and sent today, and it was sent to you via email at +- 14H08.
Seeing that it is a gmail address, kindly check your junk mail folder as well as spam mails.
Kind regards.
VeriCred Collections's reply17 Jul 2024, 15:31
Official
Hello John, kindly accept our apology for the Randburg branch not responding., the matter was taken up with management.
Please note that our client authorised the letter to be issued and sent today, and it was sent to you via email at +- 14H08.
Seeing that it is a gmail address, kindly check your junk mail folder as well as spam mails.
Kind regards.
Please note that our client authorised the letter to be issued and sent today, and it was sent to you via email at +- 14H08.
Seeing that it is a gmail address, kindly check your junk mail folder as well as spam mails.
Kind regards.