Disappointed In Vericred's Customer Service

I was handed over by Ampath on the 8th of Feb 2019. The account was outstanding since August 2018. I never open a Discovery email for claims processed as it always came out of my savings so I was under the assumption that there was nothing outstanding. I received an sms from Vericred in June 2019 - this was the first correspondence which I've received from them since my number changed and I think they tried to get hold of me on my old number.

Ampath didn't even bother to email or phone me themselves - which usually is good practice.

As soon as I received that sms from Vericred in July I immediatly checked my Discovery claims history. I then saw that the Ampath account was not paid due to insufficient funds in my savings account. On that same day I went and paid Ampath in person.

I was under the assumption that Ampath will sort out the Vericred account. I then still received correspondence from Vericred threatening to take legal action for my outstanding Ampath account. I immediately paid their account as per the sms which I received from them indicating the amount I owed them.

The lady who spoke to me was very friendly, she informed me that she'll send me the clearance certificate/letter" once she has received proof of payment. Everything cleared at the bank and I emailed the proof of payment to the Ferndale branch as well as the head office in Potchefstroom. I haven't received my certificate/letter after 3 email attempts.