SS
Sam S
1 reviews | Active since Aug 2024
23 Aug 2024, 10:28
Complaint
Vericred collection bad service 😫no 1 willing to help they don’t respond emails or calls i settled my account as per settlement amount I received on email but when I call or email them for feedback no response 😫😫😫😫
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Replies (1)
VeriCred Collections's replyOfficial
23 Aug 2024, 14:24Hello SAM SAM**, contrary to your comments, you were sent email correspondence which you have received and you have even rep**** to the mail at 12H28 local time whereby you sent the proof of payment which means you did indeed receive our correspondence.
We wanted to call you to explain the process but you claimed to be overseas and cannot take calls.
Please check your inbox/junk mail as a response was then sent again to you, i.e. a second mail was sent.
Our records reflect that you have recently paid your account only two days ago. We do not issue the letter, the paid-up letter was requested from our client, i.e. your service provider who you owed and who listed your adverse details on the credit bureau when you defaulted with payment.
Please take cognisance that they will only issue the letter once the monies were paid over to them and they have finalised and zerorised the account. Only then will the letter be issued and we will forward to yourself as soon as received.
Thank you
We wanted to call you to explain the process but you claimed to be overseas and cannot take calls.
Please check your inbox/junk mail as a response was then sent again to you, i.e. a second mail was sent.
Our records reflect that you have recently paid your account only two days ago. We do not issue the letter, the paid-up letter was requested from our client, i.e. your service provider who you owed and who listed your adverse details on the credit bureau when you defaulted with payment.
Please take cognisance that they will only issue the letter once the monies were paid over to them and they have finalised and zerorised the account. Only then will the letter be issued and we will forward to yourself as soon as received.
Thank you
VeriCred Collections's reply23 Aug 2024, 14:24
Official
Hello SAM SAM**, contrary to your comments, you were sent email correspondence which you have received and you have even rep**** to the mail at 12H28 local time whereby you sent the proof of payment which means you did indeed receive our correspondence.
We wanted to call you to explain the process but you claimed to be overseas and cannot take calls.
Please check your inbox/junk mail as a response was then sent again to you, i.e. a second mail was sent.
Our records reflect that you have recently paid your account only two days ago. We do not issue the letter, the paid-up letter was requested from our client, i.e. your service provider who you owed and who listed your adverse details on the credit bureau when you defaulted with payment.
Please take cognisance that they will only issue the letter once the monies were paid over to them and they have finalised and zerorised the account. Only then will the letter be issued and we will forward to yourself as soon as received.
Thank you
We wanted to call you to explain the process but you claimed to be overseas and cannot take calls.
Please check your inbox/junk mail as a response was then sent again to you, i.e. a second mail was sent.
Our records reflect that you have recently paid your account only two days ago. We do not issue the letter, the paid-up letter was requested from our client, i.e. your service provider who you owed and who listed your adverse details on the credit bureau when you defaulted with payment.
Please take cognisance that they will only issue the letter once the monies were paid over to them and they have finalised and zerorised the account. Only then will the letter be issued and we will forward to yourself as soon as received.
Thank you