MM
MOTLATSO M
1 reviews | Active since Aug 2015
05 Jun 2018, 11:35
Clearance letter request
i paid up my RCS account on the 18 May 2018 after numerous phone calls from a consultant named Esmonique who advised me to close off my account and gave me my oustanding balance which i settled via debit order on the 18 May 2018 and was told by the supervisor Avelin Saaiman that as soon as the funds reflects she will request for my clearance letter..days past without no one contacting me and when i finally contact them another consultant told me to wait 45 days for the letter some that i was not advised prior to making a payment that if you settle your account via debit order you wait 45 days for the clearance letter other than if i have transferred the money something i could have done as i urgently needs the clearance..i then send Avelin Saaiman a reminder and she responded that she has requested the clearance letter AGAIN...no where she is mentioning the 45 days so i am so upset of the level of services received..no empathy whatsoever towards their client...It is shocking
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VeriCred Collections's replyOfficial
05 Jun 2018, 12:19Good day, thank you for your report. Please note that the matter was again taken up with the people concerned. Be that as it may, it is correct that a clearance letter can only be issued 45 days after last d/o date. This is in accordance with company policy due to the high amount of ***** evident and the fact that a d/o can be disputed and returned within 45 days by the account holder. Regards ,VeriCred Collections.
Best regards,
VeriCred Collections's reply05 Jun 2018, 12:19
Official
Good day, thank you for your report. Please note that the matter was again taken up with the people concerned. Be that as it may, it is correct that a clearance letter can only be issued 45 days after last d/o date. This is in accordance with company policy due to the high amount of ***** evident and the fact that a d/o can be disputed and returned within 45 days by the account holder. Regards ,VeriCred Collections.
Best regards,