Calls for a paid off account
On the 14th of March I received a call from Franscinah Mmutle regarding my MTN account that I had already paid off on the 28th of February. I then explained to her that the account had been paid off and she asked for the proof of payment I sent her.
I sent another email to her and *** on the 27th of March and still sent the proof of payment but I'm still getting calls, sms, and email that I need to pay the account. I even called mtn which confirmed that its balance is R0 and its closed.
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Replies (4)0
Replies (4)
VeriCred Collections's replyOfficial
13 Apr 2023, 08:18Hello SEHLAPELO J, thank you for bringing this to our attention. We apologise for the inaction taken by the staff member concerned and the inconvenience caused. Be that as it may, we have received the proof of payment submitted by you and have forwarded to our client MTN to investigate. Your account was placed on hold until feedback received from our client.
Thank you.
Thank you.
VeriCred Collections's reply13 Apr 2023, 08:18
Official
Hello SEHLAPELO J, thank you for bringing this to our attention. We apologise for the inaction taken by the staff member concerned and the inconvenience caused. Be that as it may, we have received the proof of payment submitted by you and have forwarded to our client MTN to investigate. Your account was placed on hold until feedback received from our client.
Thank you.
Thank you.
's updateReviewer Update
24 Apr 2023, 10:10Hello, Didn't you get feedback from MTN?
's update24 Apr 2023, 10:10
Reviewer Update
Hello, Didn't you get feedback from MTN?
's updateReviewer Update
07 Jun 2023, 11:38 Hello, Didn't you get feedback from MTN?
's update07 Jun 2023, 11:38
Reviewer Update
Hello, Didn't you get feedback from MTN?
VeriCred Collections's replyOfficial
07 Jun 2023, 13:12Hi Sehlapelo, no response as yet despite several follow ups. Your account remains on 'hold' and another request was sent today for their assistance.
Thank you
Thank you
VeriCred Collections's reply07 Jun 2023, 13:12
Official
Hi Sehlapelo, no response as yet despite several follow ups. Your account remains on 'hold' and another request was sent today for their assistance.
Thank you
Thank you