Calling my Employer and give them details for call

Hello Janene E, as undertaken in our previous submission, we have investigated your claims and the relevant call recording was listened to. Herewith our findings in this regard:
When the call was made, the agent never gave a reason for the call. As such there was NO personal information nor any details disclosed at any time. The call was transferred by the switchboard operator which went unanswered. When asked if the agent wanted to leave a message, the answer was no. The switchboard operator never indicated that you were not allowed to take any calls at work as is being alleged.
Please take cognisance that your contact details were provided by our client with handover and we are therefore entitled to use the number in the collection processes. You were contacted numerous times on your cellular phone and never answered. 
Should you however wish not to be contacted, we amicably suggest and request that you contact the branch to make repayment arrangements as a matter of urgency and there will thus be no need to phone you:  ***.
We wish to bring to your attention that our records reflect that you currently have TWO (2) overdue and outstanding accounts that were handed over for collection. VeriCred Collections will thus continue to collect the outstanding monies upon our clients' instructions until both the accounts are settled in full.
Kind regards.