Call Centre Rude

The call centre at VeriCred is disgusting. They have no way of speaking to anyone. My friend who I assist and work for, his office got called today with a message to please call VeriCred back to make arrangements for me. This is unacceptable.<br> I want it to show on your database and on record since your calls are supposed to be recorded (which I sincerely doubt) that I will only communicate and make arrangements with Anna Baloyi and no one else. If VeriCred calls and it is not Anna Baloyi, I will cut the call. Your agents need some etiquette training. <br> I will not be disrespected under any circumstances and will take this matter further - this is the final straw / warning.