CC
Charle C
1 reviews | Active since Jun 2017
15 Jan 2019, 08:16
Business processes - DISASTER
Bill received for treatment from 2017. (1 year later!!) No response on email queries, being billed whilst waiting for them to get back to you. Not receiving payments, then saying you paid to another branch (but they provided the bank details).
After email, calls etc, I am still not getting to know what my "arrear accounts" are for, nor is my payments allocated and the initial amount is almost double now. But they just don't bother to get back to me.
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VeriCred Collections's replyOfficial
16 Jan 2019, 12:41Good day, thank you for your report. We have subsequently communicated with you under separate advice. The outstanding account was sorted and the collection fees accrued waived as a gesture of goodwill and the account was closed accordingly. We have also forwarded you, as at today's date, the invoices of the accounts in question upon your request. We trust that this will meet with your satisfaction. Kind regards, VeriCred Collections.
Best regards,
VeriCred Collections's reply16 Jan 2019, 12:41
Official
Good day, thank you for your report. We have subsequently communicated with you under separate advice. The outstanding account was sorted and the collection fees accrued waived as a gesture of goodwill and the account was closed accordingly. We have also forwarded you, as at today's date, the invoices of the accounts in question upon your request. We trust that this will meet with your satisfaction. Kind regards, VeriCred Collections.
Best regards,