TS
Thuli S
1 reviews | Active since Oct 2023
13 Apr 2024, 14:51
bullying elderly lady for a cancelled contract with telkom
the debt collectors together with telkom bullying an elderly , i have told them time again to send back account to telkom as they failed on servic e delivery as has been charging my aunt for a cancelled contract
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Replies (2)
VeriCred Collections's replyOfficial
15 Apr 2024, 09:12Hello THULI S********, thank you for your review.
Your service provider handed your overdue outstanding account over for collection. They instructed us to collect the monies and contrary to your comments, we are not "bullying" you as is claimed.
Kindly note that we will investigate your allegations with our client as to why they would hand over a cancelled contract account as you claim.
In the interim a 'hold' was placed on the account in question pending feedback and clarity received from the client.
Thank you
Your service provider handed your overdue outstanding account over for collection. They instructed us to collect the monies and contrary to your comments, we are not "bullying" you as is claimed.
Kindly note that we will investigate your allegations with our client as to why they would hand over a cancelled contract account as you claim.
In the interim a 'hold' was placed on the account in question pending feedback and clarity received from the client.
Thank you
VeriCred Collections's reply15 Apr 2024, 09:12
Official
Hello THULI S********, thank you for your review.
Your service provider handed your overdue outstanding account over for collection. They instructed us to collect the monies and contrary to your comments, we are not "bullying" you as is claimed.
Kindly note that we will investigate your allegations with our client as to why they would hand over a cancelled contract account as you claim.
In the interim a 'hold' was placed on the account in question pending feedback and clarity received from the client.
Thank you
Your service provider handed your overdue outstanding account over for collection. They instructed us to collect the monies and contrary to your comments, we are not "bullying" you as is claimed.
Kindly note that we will investigate your allegations with our client as to why they would hand over a cancelled contract account as you claim.
In the interim a 'hold' was placed on the account in question pending feedback and clarity received from the client.
Thank you
VeriCred Collections's replyOfficial
24 Apr 2024, 11:32Hi Thuli S********, your review refers.
Contrary to your comments, correspondence was sent to the very same email address you use here with no response to date. You claim to have cancelled with Telkom yet have not provided any required documents to be able to submit to our client, which they require before they will attend to any enquiry. Cancellation documents are required by our client, nothing received as yet, as there are terms and conditions regarding cancellation and cancellation fees are involved for which the debtor is liable.
Please take note that Vericred have endeavored to contact the debtor also on numerous occasions on the very number quoted by yourself on this forum and the calls go unanswered always. email correspondence was duly sent to the mail address quoted above requesting the above as well and to date, no response received.
In conclusion, we amicably request to forward the required documentation on an urgent basis and request debtor/account holder to answer her phone when being contacted in order to sort out this issue.
Thank you
Contrary to your comments, correspondence was sent to the very same email address you use here with no response to date. You claim to have cancelled with Telkom yet have not provided any required documents to be able to submit to our client, which they require before they will attend to any enquiry. Cancellation documents are required by our client, nothing received as yet, as there are terms and conditions regarding cancellation and cancellation fees are involved for which the debtor is liable.
Please take note that Vericred have endeavored to contact the debtor also on numerous occasions on the very number quoted by yourself on this forum and the calls go unanswered always. email correspondence was duly sent to the mail address quoted above requesting the above as well and to date, no response received.
In conclusion, we amicably request to forward the required documentation on an urgent basis and request debtor/account holder to answer her phone when being contacted in order to sort out this issue.
Thank you
VeriCred Collections's reply24 Apr 2024, 11:32
Official
Hi Thuli S********, your review refers.
Contrary to your comments, correspondence was sent to the very same email address you use here with no response to date. You claim to have cancelled with Telkom yet have not provided any required documents to be able to submit to our client, which they require before they will attend to any enquiry. Cancellation documents are required by our client, nothing received as yet, as there are terms and conditions regarding cancellation and cancellation fees are involved for which the debtor is liable.
Please take note that Vericred have endeavored to contact the debtor also on numerous occasions on the very number quoted by yourself on this forum and the calls go unanswered always. email correspondence was duly sent to the mail address quoted above requesting the above as well and to date, no response received.
In conclusion, we amicably request to forward the required documentation on an urgent basis and request debtor/account holder to answer her phone when being contacted in order to sort out this issue.
Thank you
Contrary to your comments, correspondence was sent to the very same email address you use here with no response to date. You claim to have cancelled with Telkom yet have not provided any required documents to be able to submit to our client, which they require before they will attend to any enquiry. Cancellation documents are required by our client, nothing received as yet, as there are terms and conditions regarding cancellation and cancellation fees are involved for which the debtor is liable.
Please take note that Vericred have endeavored to contact the debtor also on numerous occasions on the very number quoted by yourself on this forum and the calls go unanswered always. email correspondence was duly sent to the mail address quoted above requesting the above as well and to date, no response received.
In conclusion, we amicably request to forward the required documentation on an urgent basis and request debtor/account holder to answer her phone when being contacted in order to sort out this issue.
Thank you