1 reviews | Active since Jul 2018
bad stuff service
i was contacted on the 9/07/2018 my account was R150 and the following day on the 10/07/2018 it was R283.28 and I was send a final demand letter, I called the same day I asked what was happening because the first contact with them was on the 9/07/2018 they took me pillar to post asking me to contact their head office, when I contact head office they saying the branch must give me answers. I called back to the branch and spoke to Marry, she said she will check into the matter and get back to me same day, which it was Tuesday and it never happened. I called the on the 13/07/2018 asked to speak to Marry again, she said she will ask Kefilwe to give me a call. which Kefilwe did after 20 minutes. Kefilwe had a very bad attitude and didn't even what to listen what is my problem which she said to me. what is the purpose of this call if I don't want to listen to her. she dropped the call while I was still busy talking to her. your staff members are very rude and don't know how to speak to clients at all.
Good day, thank you for your report. It was established that you actually have two (2) overdue outstanding medical accounts that was handed over for collection due to non-payment by you. The one was handed over at the end of June 2018, and since the beginning of July our records reflect that you were notified accordingly via text messages to the very same contact number as quoted by you in this report, coupled with telephonic contact on 02/07 and said letter were sent out. Be that as it may, your initial outstanding account was for R150-00 however seeing that you were handed to a debt collector, there will naturally be collection charges added in th e collection processes for which you are duly liable in terms of the Debt Collectors Act, 114 of 1998. As VeriCred is registered with the Council for Debt Collectors and the Association of Debt Recovery Agents, our charges are strictly in adherence with the laid down procedures as stipulated in the Act. Please fami****ise yourself with the relevant charges by a debt collector on the Council's website: www.cfdc.org.za. You furthermore requested VeriCred to sort the matter out with the relevant Dr. who apparently did not forward claim to the Med Aid, to which you have not provided any proof. Please take cognisance of the fact that the onus is on you to scrutinise all Med Aid advices which all members/patients receive to see which service dates were paid or not and follow up accordingly. You furthermore promised that you will make payment to this account on 7 July which never materialised. The other account was only handed over this week on the 10th. It will thus be in your own interest to conclude repayment arrangements soonest on both accounts to avoid the escalation of collection fees. VeriCred will thus continue to collect on these outstanding accounts from you until paid in full as instructed by our clients. Please take note that VeriCred take your claims of bad service delivery in a serious light and apologise for the inconvenience, we shall investigate accordingly as all our calls are recorded. Please be guided accordingly. Regards, VERICRED COLLECTIONS
Good day, thank you for your report. It was established that you actually have two (2) overdue outstanding medical accounts that was handed over for collection due to non-payment by you. The one was handed over at the end of June 2018, and since the beginning of July our records reflect that you were notified accordingly via text messages to the very same contact number as quoted by you in this report, coupled with telephonic contact on 02/07 and said letter were sent out. Be that as it may, your initial outstanding account was for R150-00 however seeing that you were handed to a debt collector, there will naturally be collection charges added in th e collection processes for which you are duly liable in terms of the Debt Collectors Act, 114 of 1998. As VeriCred is registered with the Council for Debt Collectors and the Association of Debt Recovery Agents, our charges are strictly in adherence with the laid down procedures as stipulated in the Act. Please fami****ise yourself with the relevant charges by a debt collector on the Council's website: www.cfdc.org.za. You furthermore requested VeriCred to sort the matter out with the relevant Dr. who apparently did not forward claim to the Med Aid, to which you have not provided any proof. Please take cognisance of the fact that the onus is on you to scrutinise all Med Aid advices which all members/patients receive to see which service dates were paid or not and follow up accordingly. You furthermore promised that you will make payment to this account on 7 July which never materialised. The other account was only handed over this week on the 10th. It will thus be in your own interest to conclude repayment arrangements soonest on both accounts to avoid the escalation of collection fees. VeriCred will thus continue to collect on these outstanding accounts from you until paid in full as instructed by our clients. Please take note that VeriCred take your claims of bad service delivery in a serious light and apologise for the inconvenience, we shall investigate accordingly as all our calls are recorded. Please be guided accordingly. Regards, VERICRED COLLECTIONS
Good day, our previous reply has reference which is self explanatory. As mentioned, all sms's were duly sent to the very same number you use in this report. We have requested the relevant supervisor at the branch whereby your outstanding accounts are allocated to, to forward you the agent statements on both accounts. As mentioned previously, kindly refer to the charges on the Council's website to see the relevant charges. It is also mentioned in the previous reply that that one account was only handed over this week on the 10th, which is the Dr Kruger account. You were also contacted on the very same day on your cell number whereby you mentioned that you dispute the account as according to you the Dr apparently failed to send you the statement. As duly informed previously, it is the patient/member's responsibility to follow up at all times on all service dates with the service provider as well as your Med Aid. As informed, the respective agent statements of the two unpaid accounts will be forwarded for your perusal. Regards.
Good day, our previous reply has reference which is self explanatory. As mentioned, all sms's were duly sent to the very same number you use in this report. We have requested the relevant supervisor at the branch whereby your outstanding accounts are allocated to, to forward you the agent statements on both accounts. As mentioned previously, kindly refer to the charges on the Council's website to see the relevant charges. It is also mentioned in the previous reply that that one account was only handed over this week on the 10th, which is the Dr Kruger account. You were also contacted on the very same day on your cell number whereby you mentioned that you dispute the account as according to you the Dr apparently failed to send you the statement. As duly informed previously, it is the patient/member's responsibility to follow up at all times on all service dates with the service provider as well as your Med Aid. As informed, the respective agent statements of the two unpaid accounts will be forwarded for your perusal. Regards.