BAD SERVICE, SETTLEMENT OF ACCOUNT

Very bad service by old mutual account managers at Vericred Lendiwe Letebele and her manager Selo. I was offered a settlement amount by Lendiwe which was supposed to be an amount of R3120. The ATM rejected the R20 of which i payed in less 7 days which is supposed to be the amount of time for the payment of a settlement amount. I called Lendiwe who promised to override the R20 . i waited for almost 5 days with no response then called back again and spoke to Selo who also promised to escalate on the 06.02.2019 which Iam still waiting with no response from both of them REF ********** ********** . Ive been calling almost very day from the 06.02 with no luck from the agents of being transferred to either of the managers, as per agents its either they just went out out or they are at training which also confuses me on how does a call center operate without a manager. I need my settlement letter or my money back