WG
WALTER G
1 reviews | Active since Nov 2017
11 Aug 2022, 09:28
Bad service - No service from Vericred
Bad service - No service from Vericred How can a business be allowed to operate when they do not give any service. They do not read emails , no rely from them. Is this just a bully tactic that they get away with. Do they not have to adhere to laws set out in this country or can they just do as they please like all other bad business's in Sa do. Is there no law and order in this country? No ombudsman to lay charges against them? CIPC un ethical behaviour ? How is this allowed?
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VeriCred Collections's replyOfficial
12 Aug 2022, 16:02Good day Walter G, thank you for your review and bringing this to our attention.
We treat this in a serious light, as we always strive to give service of a high standard under any circumstances. As a result the matter is being investigated with the people concerned and the necessary action will be taken accordingly.
Kindly accept our apologies for the inconvenience caused in this regard.
In view of the aforementioned, our records reflect that your overdue account (in name of company) was handed over for collection by our client in July 2022 whereby they instructed us to collect the outstanding monies. We note that a dispute query was forwarded already on 20/07/2022 to them to which no reply was received. The matter was again followed up with our client in order to get clarity on the issue. In the interim we have placed the account in question on hold pending feedback received and you will be contacted by our agents in due course with the outcome.
Kind regards.
We treat this in a serious light, as we always strive to give service of a high standard under any circumstances. As a result the matter is being investigated with the people concerned and the necessary action will be taken accordingly.
Kindly accept our apologies for the inconvenience caused in this regard.
In view of the aforementioned, our records reflect that your overdue account (in name of company) was handed over for collection by our client in July 2022 whereby they instructed us to collect the outstanding monies. We note that a dispute query was forwarded already on 20/07/2022 to them to which no reply was received. The matter was again followed up with our client in order to get clarity on the issue. In the interim we have placed the account in question on hold pending feedback received and you will be contacted by our agents in due course with the outcome.
Kind regards.
VeriCred Collections's reply12 Aug 2022, 16:02
Official
Good day Walter G, thank you for your review and bringing this to our attention.
We treat this in a serious light, as we always strive to give service of a high standard under any circumstances. As a result the matter is being investigated with the people concerned and the necessary action will be taken accordingly.
Kindly accept our apologies for the inconvenience caused in this regard.
In view of the aforementioned, our records reflect that your overdue account (in name of company) was handed over for collection by our client in July 2022 whereby they instructed us to collect the outstanding monies. We note that a dispute query was forwarded already on 20/07/2022 to them to which no reply was received. The matter was again followed up with our client in order to get clarity on the issue. In the interim we have placed the account in question on hold pending feedback received and you will be contacted by our agents in due course with the outcome.
Kind regards.
We treat this in a serious light, as we always strive to give service of a high standard under any circumstances. As a result the matter is being investigated with the people concerned and the necessary action will be taken accordingly.
Kindly accept our apologies for the inconvenience caused in this regard.
In view of the aforementioned, our records reflect that your overdue account (in name of company) was handed over for collection by our client in July 2022 whereby they instructed us to collect the outstanding monies. We note that a dispute query was forwarded already on 20/07/2022 to them to which no reply was received. The matter was again followed up with our client in order to get clarity on the issue. In the interim we have placed the account in question on hold pending feedback received and you will be contacted by our agents in due course with the outcome.
Kind regards.