1 reviews | Active since Apr 2017
Bad service. No followup . Need Help
<p>Can someone higher help. I pls not a senior looking after consultant. Marina Joubert. The manager is even worse. She is so calm nothing moves her. I job relations to clients shows she does not move to resolve matters either. 1 month after month speaking to her from Dec/ Jan 2016/ 2017 and clueless. My opinion. Why be a useful she never follows up with answers. I ask same questions and she says so calmly I will follow up and get on it. NEVER DOES. I own up with her. Conversation was 29/ march 2017. till I complain again 24 march 2017. It is easy. And Pls do not give me the same story as all the complaints on this site. You owe and ??????. Without prejudice. it is simple. You phone me and ask for money. I ask were did you get these amounts and your answer is just pay</p> <p> My answer no. So. if you claim i owe then get your self or your client your client @home to send proof. A statement at a retail company is basic. I ask for an amount by consultant ( x10 people on recoding ) told R5000next time R6000 now R10000. It's not intresting at 9% PA. Consultant Natasha sent aa to @home asking for statements. no reply. then @ home says I must get it myself at the store. @ home said I spent R10000 online shopping. OK. I ask for what items . date. Price. and delivery address. Who signed and signed document to prove me. IT COULD BE *****. but let's check pls</p> <p> No help and vericredit cannot get info. Ask about credit ombudsman and denied details by several agents. Ask for head and get Marina Joubert. Even worse. Calm but so dead and slow. No wonder staff or constants are lacking. I have the right to credit ombudsman. NCR etc. You have to provide it to me. Second if you want to claim an amount from me I have the right to question. the amount and we're it comes from within proof. That means there is a dispute</p> <p> I am sure I do not have to teach you if there is a dispute tee matter is halted from further fees and Tel call and harassment resolve by you with necessary documentation. Oh if you client handed me over they by law would have tissue proof in FULL and you would require it by law as evidence. You as vericredit are not allowed to take on a case without this. This should be great. Natasha said she got and email from @home and looked on her system that there was also an amount spend at century city store. OK. What amount I ask her. No. @ Home cannot tell me. What for. How signed</p> <p>No @home cannot tell me. ????????</p> <p>Now if you do not know and your client @home does not know. Then I guess there is no case. I am sure if the ombudsman or debt counseling gets a complaint from me they will ask the same questions and you will have to jump. Just only been 6 or more months??? I was to that vericred or @home will remove me from itc by consultant natasha as she did her work correctly and she refused the matter to Marina Joubert. @home cannot supply any info. Just an statement amount. No other info. Wow. iso it so easy to create *****. If I owe then lets pay. But I do not give my hard working money if you cannot do your job and provide me with proof. Nothing much . if you have it it should be easy. if you do not . then delay client time he pays or gives up. We'll I do not give up so easy and just like you have learnt to make notes and recording of Tel calls to you. My proof. I am sure sorry will not work at the NCR or ombudsman or debt counseling. I'D & SURMAME I'd 791 ********** . Mckay This should be intresting . No one ishould disputing if I owe I must pay . </p> <p>But lack of knowledge and the law and service and time is a problem. Can we resolve this. contact me on ********** . Email : **********
Good day, thank you for your report. The account is in the name of a "Elmi McKay" and not 'Michael McKay'. further to your comments and assumptions, kindly take cognisance of the fact that VeriCred do not 'fetch' accounts from @Home, they handed the overdue account over and instructed us to collect the outstanding monies on their behalf in terms of the contract at hand. As a result there is no way whatsoever that it can be detected that it is '*****' as you allege unless if it was taken up with them directly by the consumer when the invoice/bill was received prior to handover?
Seeing that the consumer/account holder suspects ***** on the account, the matter should have been taken up by her with @Home, as they will not disclose information to a third party, thus not to yourself. Be that as it may, we have subsequently informed our client that the consumer suspects ***** on her account and that they must investigate as a matter of urgency according to their policies. In the interim a 'HOLD' was placed on the account in question pending feedback received from our client in this regard. The relevant feedback and details will be distributed upon receipt to the consumer/account holder, i.e. Elmi McKay, under separate advice.
Regards, VERICRED COLLECTIONS (PTY) LTD.
Good day, thank you for your report. The account is in the name of a "Elmi McKay" and not 'Michael McKay'. further to your comments and assumptions, kindly take cognisance of the fact that VeriCred do not 'fetch' accounts from @Home, they handed the overdue account over and instructed us to collect the outstanding monies on their behalf in terms of the contract at hand. As a result there is no way whatsoever that it can be detected that it is '*****' as you allege unless if it was taken up with them directly by the consumer when the invoice/bill was received prior to handover?
Seeing that the consumer/account holder suspects ***** on the account, the matter should have been taken up by her with @Home, as they will not disclose information to a third party, thus not to yourself. Be that as it may, we have subsequently informed our client that the consumer suspects ***** on her account and that they must investigate as a matter of urgency according to their policies. In the interim a 'HOLD' was placed on the account in question pending feedback received from our client in this regard. The relevant feedback and details will be distributed upon receipt to the consumer/account holder, i.e. Elmi McKay, under separate advice.
Regards, VERICRED COLLECTIONS (PTY) LTD.
Hi Vericredit. If anyone reads any complaints about VERICREDIT. The answer you give all is much the same. Very TIT FOR TAT. Trying ro turn things around. Arrogance is prety clear to most of us on this site. I am sure after all of us with complaints against you do not care for social media but it does show how QUICK YOU REPLY. SO SOCIAL MEDIA DID HELP AS THE STANDARD CUSTOMER CARE OF VERICREDIT TOOK 6 MONTHS. 1 DAY REPLY.. LOL VERICRESIT A JOKE.Elmi mckay. Yes that me. In my post me and my husband wrote it. He is registered with Hello Peter. As per your assumption. We never mentioned that the account was Michael McKay or he was acting on my behalf. To the assumption. You as vericredit have been dealing with me and mostly my husband for the past 6 mo the on this matter and been giving him feedback and info. Now you want to turn it around and say he has no right. WeLloyd. Let's see. Try argue that one on court. Your firm gave up that right 6 months ago as you accepted to deal with him ever since . Does that now not look bad no your side giving info out about someone else. Pls rather do your own internal investigation before pointing fingers. I asks for the Ombudsman details. You do not provide it. Secondly , as of today have had no reply . You have a platform to contact me. Pls read my message to you. I DID NOT SAY VERICREDIT MUST "FETCH " ACCOUNTS. I said you informed me to collect accounts or statements at the branch as per @home instructions. Before you jump with comments . I suggest you pull up some recordings and hear what is discuss. I can provide them for you. I to record it for my protection. There fore I am well informed what you consultant and senior people say. DO YOUR RESEARCH before commenting on the site again. Or get the facts correct. As I said it will be quicker to launch an appeal at the Ombudsman against you. YOU are well aware that your client has the obligation to provide you with all details of clients and accounts to be ha dedicated over. You are also well aware if I as a consumer what to pay and resolve. You should have all details available to me. Should I just pay you when you call. Well I do have the right to query the account before paying. OR your rules just pay but do not ask questions.
You did say there is NO WAY YOU AS VERICREDIT CAN DETECT IT AS *****. True. But then I told you to ask or investigate as it could be *****. You did nothing. Try listing to clients. Or go listen to the recordings. These comments are great to use at the Ombudsman. You put a hold on account an investigate only after you are put on Social Media. What happened to the other 3 months of us asking Natasha . Marina joubert and various consultant to investigate and get back to us. They are all quiet now. Maybe I should post her emails here. Pls take the pin out your own eye before pointing fingers. People how read this on this site have all the frustration with Vericredit. That's why we on this site. Looking forward to you new message . It will start with trying to turn the tables then arrogance and sarcasm etc.......lol. Stop typing and rather try more fixing. You spend more time on. Hello Peter than fixing simple problem. You want money. I will give you. Give me and account with a breakdown in details so I can see what I am paying for and follow the law. If you do not have the info . Well then you need to get it or lodge a dispute. FOLLOW UP. It is my right to question what I am paying for. Steam role over someone else and resolve the problem. Simple lyrics put.
Hi Vericredit. If anyone reads any complaints about VERICREDIT. The answer you give all is much the same. Very TIT FOR TAT. Trying ro turn things around. Arrogance is prety clear to most of us on this site. I am sure after all of us with complaints against you do not care for social media but it does show how QUICK YOU REPLY. SO SOCIAL MEDIA DID HELP AS THE STANDARD CUSTOMER CARE OF VERICREDIT TOOK 6 MONTHS. 1 DAY REPLY.. LOL VERICRESIT A JOKE.Elmi mckay. Yes that me. In my post me and my husband wrote it. He is registered with Hello Peter. As per your assumption. We never mentioned that the account was Michael McKay or he was acting on my behalf. To the assumption. You as vericredit have been dealing with me and mostly my husband for the past 6 mo the on this matter and been giving him feedback and info. Now you want to turn it around and say he has no right. WeLloyd. Let's see. Try argue that one on court. Your firm gave up that right 6 months ago as you accepted to deal with him ever since . Does that now not look bad no your side giving info out about someone else. Pls rather do your own internal investigation before pointing fingers. I asks for the Ombudsman details. You do not provide it. Secondly , as of today have had no reply . You have a platform to contact me. Pls read my message to you. I DID NOT SAY VERICREDIT MUST "FETCH " ACCOUNTS. I said you informed me to collect accounts or statements at the branch as per @home instructions. Before you jump with comments . I suggest you pull up some recordings and hear what is discuss. I can provide them for you. I to record it for my protection. There fore I am well informed what you consultant and senior people say. DO YOUR RESEARCH before commenting on the site again. Or get the facts correct. As I said it will be quicker to launch an appeal at the Ombudsman against you. YOU are well aware that your client has the obligation to provide you with all details of clients and accounts to be ha dedicated over. You are also well aware if I as a consumer what to pay and resolve. You should have all details available to me. Should I just pay you when you call. Well I do have the right to query the account before paying. OR your rules just pay but do not ask questions.
You did say there is NO WAY YOU AS VERICREDIT CAN DETECT IT AS *****. True. But then I told you to ask or investigate as it could be *****. You did nothing. Try listing to clients. Or go listen to the recordings. These comments are great to use at the Ombudsman. You put a hold on account an investigate only after you are put on Social Media. What happened to the other 3 months of us asking Natasha . Marina joubert and various consultant to investigate and get back to us. They are all quiet now. Maybe I should post her emails here. Pls take the pin out your own eye before pointing fingers. People how read this on this site have all the frustration with Vericredit. That's why we on this site. Looking forward to you new message . It will start with trying to turn the tables then arrogance and sarcasm etc.......lol. Stop typing and rather try more fixing. You spend more time on. Hello Peter than fixing simple problem. You want money. I will give you. Give me and account with a breakdown in details so I can see what I am paying for and follow the law. If you do not have the info . Well then you need to get it or lodge a dispute. FOLLOW UP. It is my right to question what I am paying for. Steam role over someone else and resolve the problem. Simple lyrics put.