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Sboniwe M

1 reviews | Active since Jul 2015

02 Sept 2019, 18:09

Bad service

Hello there...my Foschini account was handed over to Vericred Foschini Trust...since last I wasn't able to pay my installments because I was going through a divorce, I explained each time they called..Beginning of August I told them I would pay half mid month and then settle the account at the end of August...Paid half as promised, Emmanuel called me on the 26 August and he explained that R7000 was the balance, and that they have given me 20% discount provided I will pay before the 7th...The amount he informed me of was the same amount I was told at the shop while making a payment, so I failed to understand where is the discount because what he told me that it would be R6000 (and few rands )..Becausei told him what hes saying I'm aware of He said I should keep quite because I will be begging him for a clearence letter since I had many questions. So on Friday the 29th August I paid R6842.37 at the store...On Monday the 2nd September he calls again at 12h28 to say I must another 543rands and he had sent an SMS,so I ask him to call again since I hadn't received any sms..He doesn't call back.After an hour I call their office and asked to speak with someone Senior because something was not adding up here..They put me through a lady who said if I had deposited the money into their bank account I wouldn't have had to pay the 543rands, so I ask her since they have never given me their banking details or inform me to make a deposit how was I suppose to know?Made the payment 3days ago?After an hour after speaking with this woman I then received an SMS..Emmanuel calls after an hour and a half he shouts and is very rude..I told him I have call records on my fone I know what I'm talking about, he hangs up on me..Someone didn't do their job now I have to suffer?And could you please help me in getting clearence report since Emmanuel threatened I wouldn't get it

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Replies (3)
SM
Sboniwe M's update02 Sept 2019, 18:15
Reviewer Update
I forgot to mention that I called and spoke to Edith who confirmed that according to records they have never sent me their banking details
VeriCred Collections
VeriCred Collections's reply06 Sept 2019, 13:49
Official
Good day, please take cognisance that your allegations are being investigated and we shall revert in due course. Thank you, VeriCred Collections
VeriCred Collections
VeriCred Collections's reply11 Sept 2019, 14:06
Official
Good day Sboniwe, we refer to your report. We have subsequently investigated in this regard, as all our calls are recorded. Please take cognisance that the relevant agent informed you of the 20% discount offer on the account and the balance at the time was given to you. You however informed that you went to the Foschini store and they gave you the balance, which was different. The balance given by our client EXCLUDED the collection fees and interest hence the difference. You however insisted to pay the  balance given by the store and calculated 20% on that which is thus incorrect. You subsequently told the agent at VeriCred that he is wasting his time even when he informed that he will forward you a statement when you hung up the phone. Be that as it may, there is still an outstanding balance due and payable by you on the account in  question. Our client TFG (the Foschini Group) informed that your name will only be updated on the credit bureau once your account is settled in full, inclusive of all costs and interest. Under the circumstances VeriCred will still contact you for payment. When the account is settled in full, a clearance letter will be provided which in turn you can present to TFG, who blacklisted you prior to handover, to have your default status updated on the credit bureau. Kind regards,, VeriCred Collections