EM
Elizabeth M
1 reviews | Active since Nov 2018
20 Nov 2018, 16:15
bad service
good day I have been calling the company since last week asking for settlement letter. even today no one has assisted me they keep on telling me stories. no one has even bothered to respond they keep telling me that I will ask the manager even the head office. the service is very poor.
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VeriCred Collections's replyOfficial
21 Nov 2018, 10:35Good day, thank you for your report. Please note that VeriCred can not issue you with a letter without consent from our client OLD MUTUAL to which you owe the outstanding amount. We have to get their authority and the correct outstanding balance details as they add additional charges on their side. The matter was taken up with them to which we awaited a reply. The information was again requested from them and they were requested to forward the settlement letter to you directly. Regards, VeriCred Collections
Best regards,
VeriCred Collections's reply21 Nov 2018, 10:35
Official
Good day, thank you for your report. Please note that VeriCred can not issue you with a letter without consent from our client OLD MUTUAL to which you owe the outstanding amount. We have to get their authority and the correct outstanding balance details as they add additional charges on their side. The matter was taken up with them to which we awaited a reply. The information was again requested from them and they were requested to forward the settlement letter to you directly. Regards, VeriCred Collections
Best regards,