VS
Valencia S

1 reviews | Active since May 2017

16 Aug 2017, 13:39

Bad Service

I have paid up my account which vericred collections was handling on the 1st of June 2017. However until today I haven't received a paid up letter from them. This has affected my career to a point where I'm about to lose my job due to no proof of paid up account. I have been making means to request for the paid up letter for more than 3 times nd no one has ever responded

0
Replies (6)
VeriCred Collections
VeriCred Collections's reply16 Aug 2017, 14:26
Official

Good day, thank you for your report. We apologise for the inconvenience caused, The paid up letter will be sent to you via email today and we have waived the charges as a gesture of goodwill. Please note that we will also forward the letter to the Foschini Group, who listed you prior to handover, to advise that the account is paid up and request them to have your details updated on the credit bureau.

We trust you find this in order. Regards, VeriCred Collections (Pty) Ltd

Best regards,

VS
Valencia S's update16 Aug 2017, 20:43
Reviewer Update
It's 8pm now and still haven't received my paid up letter from Vericred collections as per above confirmation. I would highly appreciate it if you would email this letter to ASAP on ********** as my job depends on it
VS
Valencia S's update17 Aug 2017, 03:48
Reviewer Update
It's the 17th today and I still haven't received my paid up letter as per above confirmation from Vericred collections. I need this letter emailed ASAP on **********
VeriCred Collections
VeriCred Collections's reply17 Aug 2017, 08:09
Official

Contrary to your comments on the public forum, the required information was sent to yourself to the very same email address as quoted by you in this report under "author email"at 02:51 p.m and confirmation was received that it was delivered successfully, proof held in this regard. Thank you.

Best regards,

VS
Valencia S's update17 Aug 2017, 08:35
Reviewer Update
However this not the case. I have not received any email besides the hellopeter response. I see no reason for me to lie about this as I have mentioned that my job depends on that letter
VeriCred Collections
VeriCred Collections's reply17 Aug 2017, 12:12
Official

Good day, we have once again sent the information to the mail address as quoted by you on this forum as well as your WORK email address which was supp**** to us by our client when your overdue account was handed over for collection.

Thank you

Best regards,