Bad attitude

Hello Miranda, we refer to your review.
Further to your claims of "rude " and "demanding" payment, please take cognisance that all our calls are recorded. Our agents work strictly in accordance with a code of conduct and your allegations will be investigated.
Our records reflect that you were being contacted for your outstanding and overdue pathologist account, whereby you were the patient, which was handed over a month ago due to non-payment. Our client instructed us to collect the outstanding monies on their behalf.
Be that as it may, according to our records, you subsequently called in and promised to make the payment today to the account in question.
Thank you.