1 reviews | Active since Dec 2014
Appalling Service and *********** staff
My name is Thabiso Nkoma, I have never seen any company or any collections company with poor service and *********** staff like Vericred. At first I was sent my statements every two days without me requesting them and all those statements are costly on my side, simply to say they add more amounts on my statements for service not requested.
Secondly, I have something like 5 months paying my account but when I check my statements theres no difference in the balance my debt can't seem to decrease as I make payments.
Lastly what ****ed me off today, we had agreement that my debit orders be done on the last day of each month, guess what, debit order went through today and took my money the money that I had to use for something very important. I mean last day of the month is on Monday the 31st October, today is the 28th so why my money was taken.
I am even contemplating on reversing that debit order or and remove it permanently on my bank and they will sort themselves out with that remaining balance as they decide to disrespect me and take my money when they want, regardless the agreement we made.
With regards to your claim that there is 'no difference in the balance', please take cognisance that in addition to the amount handed over for collection which you owe the service provider, i.e. our client, there is also interest and legal collection fees applicable in terms of the Debt Collectors Act due to the fact that your overdue account was handed to a debt collector.
We hereby confirm that you have visited the Bloemfontein branch today, the matter regarding the debit order was explained as well as the relevant charges of statements sent was duly reversed accordingly.
Kind regards.
With regards to your claim that there is 'no difference in the balance', please take cognisance that in addition to the amount handed over for collection which you owe the service provider, i.e. our client, there is also interest and legal collection fees applicable in terms of the Debt Collectors Act due to the fact that your overdue account was handed to a debt collector.
We hereby confirm that you have visited the Bloemfontein branch today, the matter regarding the debit order was explained as well as the relevant charges of statements sent was duly reversed accordingly.
Kind regards.
I still repeat, you can't take my money on a date we did not agree on, unless month end is on weekend which in this case it's total different.
I still repeat, you can't take my money on a date we did not agree on, unless month end is on weekend which in this case it's total different.