Appalling Service

My account was handed over to VeriCred and I have had a payment plan with them since December 2018 and have not missed a payment however I have not received a statement from them saying what I've paid and how much I still owe. I called in and spoke to Chrystal in the Randburg call centre who told me that my account is with the Polokwane branch. And gave me their number ***. I called the Polokwane branch and spoke to Mavis, who took my ID number didn't say anything but recited a number for me to call. *** where I spoke to Bridget. She couldn't bring up my account with my ID number and said my account is with Polokwane and also gave me the ***. I called again at 13:50 13:53 13:54 and 13:55 today the 12/09/19 and all my calls were dropped by agents having a fat chat at my cost. I don't understand how I've spoken to 3 people who have failed to assist me. The service at VeriCred is appalling to say the least. But a day or two before debit date they can send a text. How will I continue to pay if I don't know what my balance is. Is this the kind of service agents big companies depend on to collect their money??? I wonder how Direct Axis would feel about this. I'm really disgusted and they don't even have the decency to return ones call