1 reviews | Active since Sept 2016
Appalling customer service and **************** inconsistent amounts
on the 16th of November 2017 they sent me a letter with a heading "final demand to settle your outstanding debt" and the amount on the letter was R8057.45 i paid the full amount on the 25th of November 2017. Meanwhile i call in to set up a debit order with them and the consultant told me that i will pay extra for them to debit me and i told her i will rather pay the account at the bank to avoid extra fees. and indeed i paid on the 25th of November 2017. I Called in again to close that account and i was transferred to a supervisor who told me that i am still owing R150 for the debit order, i told her that i paid personally and i refused the debit order. then she told me i should pay R59. after she hanged up she sent me 2 smses on both my phones with different amounts of R65.43 and R68.62. ON THE 30th 0f November 2017 I called in again and beside the bad attitude from the customer service provider mocking me that i am in debt(thank God for the recorded calls as i was told) she told me that i am owing R62,.. YET A DIFFERENT AMOUNT AGAIN. THIS IS **************** AND THE ATTITUDE FROM THE CONSULTANTS IS APPALLING . I am hurt by this.
Good day mpho dangale, further to your comments, after balance was given to you, the supervisor has reversed additional collection costs in the interim hence the different balance evident of R62.24. This amount has now been waived as a gesture of goodwill. The account is thus finalised and closed. Please take note that if you were blacklisted by the University, you will need a clearance letter (paid up letter) to have your default status updated accordingly on the credit bureau. VeriCred Collections.
Good day mpho dangale, further to your comments, after balance was given to you, the supervisor has reversed additional collection costs in the interim hence the different balance evident of R62.24. This amount has now been waived as a gesture of goodwill. The account is thus finalised and closed. Please take note that if you were blacklisted by the University, you will need a clearance letter (paid up letter) to have your default status updated accordingly on the credit bureau. VeriCred Collections.