jM
joseph M
1 reviews | Active since Oct 2014
06 Jan 2023, 13:17
An agent from hell
Vericred collection, You are just a waste, I do not know why companies even choose to use your services, how disappointing to be given service by an ***********, non-considerate, ill mannered clown employed by yourselves. Sotho speaking gent who is so disrespectful and has audacity to hang up on clients and when called back he tells clients blatantly that he will hang up again and does so.
Professional service is not part of their code of conduct, this raises questions on how you guys are licensed to operate. I will take this even further, there is no way someone can address clients in that nature.
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Replies (3)
VeriCred Collections's replyOfficial
06 Jan 2023, 13:54Good day JOSEPH M******, thank you for your review. These are quite serious allegations and can result in the agent in quetion being dismissed.
However, please note that the ID number provided by you on this forum is not in your name, and nor is the phone number you provided linked to an account in your name. Under the circumstances, to fully investigate the allegations and listen to the relevant call recordings, kindly provide the correct details of the account in question, i.e. ID number of the account holder,reference or account number as well as the correct phone number on which the call was made to be able to investigate accordingly. Thank you.
However, please note that the ID number provided by you on this forum is not in your name, and nor is the phone number you provided linked to an account in your name. Under the circumstances, to fully investigate the allegations and listen to the relevant call recordings, kindly provide the correct details of the account in question, i.e. ID number of the account holder,reference or account number as well as the correct phone number on which the call was made to be able to investigate accordingly. Thank you.
VeriCred Collections's reply06 Jan 2023, 13:54
Official
Good day JOSEPH M******, thank you for your review. These are quite serious allegations and can result in the agent in quetion being dismissed.
However, please note that the ID number provided by you on this forum is not in your name, and nor is the phone number you provided linked to an account in your name. Under the circumstances, to fully investigate the allegations and listen to the relevant call recordings, kindly provide the correct details of the account in question, i.e. ID number of the account holder,reference or account number as well as the correct phone number on which the call was made to be able to investigate accordingly. Thank you.
However, please note that the ID number provided by you on this forum is not in your name, and nor is the phone number you provided linked to an account in your name. Under the circumstances, to fully investigate the allegations and listen to the relevant call recordings, kindly provide the correct details of the account in question, i.e. ID number of the account holder,reference or account number as well as the correct phone number on which the call was made to be able to investigate accordingly. Thank you.
jM
joseph M's updateReviewer Update
06 Jan 2023, 14:20Please note that the account in question is referred to yourselves with my wife’s details, ID No: *** & number contacted is ***, however she is a dependent under myself as main member, so this gent in question has been consistently harassing my wife, until today I decided to make call to him and experienced the grief my partner has been subjected to all this time.
jM
joseph M's update06 Jan 2023, 14:20
Reviewer Update
Please note that the account in question is referred to yourselves with my wife’s details, ID No: *** & number contacted is ***, however she is a dependent under myself as main member, so this gent in question has been consistently harassing my wife, until today I decided to make call to him and experienced the grief my partner has been subjected to all this time.
VeriCred Collections's replyOfficial
10 Jan 2023, 13:44Thank ypu for providing the necassary information.
Kindly note that the matter was duly investigated and the people concerned are undergoing disciplinary procedures to prevent any reoccurences of this nature in the future.
We thank you for bringing this to our attention and apologise for the inconvenience caused.
Kind regards.
Kindly note that the matter was duly investigated and the people concerned are undergoing disciplinary procedures to prevent any reoccurences of this nature in the future.
We thank you for bringing this to our attention and apologise for the inconvenience caused.
Kind regards.
VeriCred Collections's reply10 Jan 2023, 13:44
Official
Thank ypu for providing the necassary information.
Kindly note that the matter was duly investigated and the people concerned are undergoing disciplinary procedures to prevent any reoccurences of this nature in the future.
We thank you for bringing this to our attention and apologise for the inconvenience caused.
Kind regards.
Kindly note that the matter was duly investigated and the people concerned are undergoing disciplinary procedures to prevent any reoccurences of this nature in the future.
We thank you for bringing this to our attention and apologise for the inconvenience caused.
Kind regards.