1 reviews | Active since Jun 2021
Ampath and VeriCred pathetic service
As from January 2021 (as we got the first call from VeriCred) we are struggling to obtain information from Ampath aswell as VeriCred Collections. I lady have contacted me telephonically (only after 3 months) but most of our contact details on their system was incorrect on their system and she fully agreed that it is not right to pay for something that we did not received. Numerous numerous e-mails have been sent but absolutely no replies. We adventully paid the outstanding amount minus the legal cost. Ampath and VeriCred is harasing us for the outstanding amount. All that we asking is for the proof to which numbers the sms's and e-mails was sent. I dont understand how hard this can be. Dont they keep a track record on the system?? What kind of customer service is this??? You can not even phone VeriCred???? We dont like any outstanding amounts and will gladly pay but if we did not receive information and reach us on the correct contact detail, we are not liable for the outstanding amount. I have requested that the CEO to contact myself but no reply again. What kind of company is this??? It is now 6 months down the line. All that we asking is the proof of communication to see if this is our contact details. This is just fair not to pay the legal cost if we did not receive any sms's neither e-mails. Out of the blue after 2 years we received the first communication in January 2021!!!!!
Kindly note that the account in question is not in your name nor are you the main member or patient at date of service. Be that as it may, the information was sent to the account holder to the contact numbers and email address as provided by our client Ampath with handover and these details were given by the main member at date of service. The overdue account was handed over in July 2020 by our cleint due to non-payment and a portion was paid in April 2021. There is thus still an oustanding amount which is due and payable in terms of the Debt Collectors Act 114 of 1998. The relevant charges by a debt collector is evident on the Council for Debt Collector's website: www.cfdc.org.za.
In view of the above, we shall arrange for an agent to contact the account holder and provide the information and further account details.
Thank you.
Kindly note that the account in question is not in your name nor are you the main member or patient at date of service. Be that as it may, the information was sent to the account holder to the contact numbers and email address as provided by our client Ampath with handover and these details were given by the main member at date of service. The overdue account was handed over in July 2020 by our cleint due to non-payment and a portion was paid in April 2021. There is thus still an oustanding amount which is due and payable in terms of the Debt Collectors Act 114 of 1998. The relevant charges by a debt collector is evident on the Council for Debt Collector's website: www.cfdc.org.za.
In view of the above, we shall arrange for an agent to contact the account holder and provide the information and further account details.
Thank you.
We are asking for a FULL DETAILED STATEMENT TO WHICH THE NOTIFICATION WAS SENT TO!! As we did NOT receive any notifications until January 2021. How hard can this be??? We did NOT know about this account until January 2021.
Dont you agree...not to pay for your mistakes if it was not sent to the correct details???? You must make sure of your details for harrassing us for the amount.
We are asking for a FULL DETAILED STATEMENT TO WHICH THE NOTIFICATION WAS SENT TO!! As we did NOT receive any notifications until January 2021. How hard can this be??? We did NOT know about this account until January 2021.
Dont you agree...not to pay for your mistakes if it was not sent to the correct details???? You must make sure of your details for harrassing us for the amount.