1 reviews | Active since Feb 2016
Act 114 sec 28
I receive 2 sms's that say, ABSA Vercres Ampath Trust Acc... Branch...Ref... Amount...telephone number... So I call the number to enquire what the sms is about. I am told it it is to pay for blood taken for my daughters, yet they have all those details and my ID on the wrong name. Ok, so I say okay, I'll pay month end. then I get another 2 sms' saying that i must pay R50 more than the original sms. So I call to find out why has the fee changed. I got different reasons. The 1st consultant said it was a consultation fee because I called in. What consultation? with the amount of crimes where people are ******* into paying accounts that dont exist, I get charged for confirming what the sms they sent was about? the 2nd person said it is by law. Act 114 sect 28. Act 114 of 1998 ends on sect 23(2). Then the next lady says it is the collectors fee. For who are the collecting that I should be charged for it? And why was it not included in the initial fee? Then the last lady says the trainee made a mistake. I went to check my medical aid bill for when my kids went to the dr, Medical aid charged me for Du Bisson for the same child.??? I had no problem paying, but this is now this is dodge.
Thank you for your report. Further to the comments raised, kindly note that the accounts are handed over for collection by our client and as such all details evident is as received from the client with the handover. A total of 2 (two) overdue accounts were handed over for collection. Please take cognisance that VeriCred Collections is registered with the Council for Debt Collectors as well as the Association of Debt Recovery Agents (ADRA) and as such our charges are strictly in accordance with laid down procedures. We apologise for the inconvenience caused whereby incorrect details were allegedly given to you, please refer to the website of the Council to see the applicable charges by a Debt Collector: www.cfdc.co.za. Be that as it may, we have reversed a portion of the legal collection fees on both your outstanding accounts as a gesture of goodwill. We will request our Pretoria Branch, who controls the 2 accounts, to forward you the relevant statements/invoices on both accounts. Under the circumstances it will be in your interest to conclude repayment arrangements as a matter of urgency to avoid the escalation of the collection fees.
Regards,
VeriCred Collections (Pty) Ltd
Best regards,
Thank you for your report. Further to the comments raised, kindly note that the accounts are handed over for collection by our client and as such all details evident is as received from the client with the handover. A total of 2 (two) overdue accounts were handed over for collection. Please take cognisance that VeriCred Collections is registered with the Council for Debt Collectors as well as the Association of Debt Recovery Agents (ADRA) and as such our charges are strictly in accordance with laid down procedures. We apologise for the inconvenience caused whereby incorrect details were allegedly given to you, please refer to the website of the Council to see the applicable charges by a Debt Collector: www.cfdc.co.za. Be that as it may, we have reversed a portion of the legal collection fees on both your outstanding accounts as a gesture of goodwill. We will request our Pretoria Branch, who controls the 2 accounts, to forward you the relevant statements/invoices on both accounts. Under the circumstances it will be in your interest to conclude repayment arrangements as a matter of urgency to avoid the escalation of the collection fees.
Regards,
VeriCred Collections (Pty) Ltd
Best regards,